10 December 2018
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Practice Manager resume template 1

Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

Maxine is a highly motivated, pro-active and enthusiastic Practice Manager who has strong people management skills and the ability to delegate effectively. She is a real professional who is able to address issues as they arise to keep the service running smoothly. In her current role she has direct authority and decision-making responsibilities over all business aspects of the practice. At work she manages all patient interaction and has a reputation for developing a positive relationship with both them and other related parties. As a real team player she can ensure that staff understand how their activities contribute to the overall success of the organisation. On a personal level she takes every reasonable opportunity to maintain and improve her professional knowledge and competence. Right now, she would like to join a fast-growing enterprise that has a social mission at its heart.   


CAREER HISTORY

PRACTICE MANAGER - Start Date - Present
Employers name - Location 
Responsible for efficiently managing the every-day running of the practice. 

Duties;

  • Supporting the Senior Practice Manager to ensure the smooth running of the Practice.
  • Acting as the Practice complaints officer by taking complaints, replying to complainants, recording complaints, investigating complaints and advising complainants.
  • Implementing effective staff appraisal and monitoring systems.
  • Responsible for Health and Safety issues within the surgery.
  • Each evening, performing the lockdown procedure by setting alarms and locking the premises.
  • Dealing with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
  • Recording the practices income and expenditure accurately and efficiently using the appropriate software package. 
  • Making sure that paper records are stored securely and archived as appropriate.
  • Developing and maintaining a practice website and ensure it remains up-to-date.
  • Ensuring that all administration records required are completed in an accurate and timely manner.
  • Managing an effective in-house complaints procedure.
  • Organising flowers and gifts etc for staff who are leaving.
  • Arranging adequate insurance cover for the practice and business. 
  • Dealing with enquiries, bookings and diary management.
  • Ensuring the return of notes for patients who have left the practice.
  • Preparing the Practice for any external inspection visits.
  • Only using personal security systems within the workplace according to Practice guidelines.


JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional 

  • Can quickly familiarise myself with the handbook of a new practice.
  • Effectively managing all Practice staff and ensuring that they clearly understand what is expected of them. 
  • Answering all telephone calls professionally with care, civility and efficiency. 
  • Seeing staff as individuals and as work colleagues.
  • Committed to maintaining own personal and professional development.
  • Establishing a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations.
  • Experience of operational management in the non-profit sector.
  • Managing any relationships with relevant contractors and external third party partners.
  • Ability to achieve the business objectives.


Personal

  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Sound judgement, diplomacy and negotiating skills.
  • Can operate in a multi-disciplinary team that is made up of people from different ethnic and cultural backgrounds.


AREAS OF EXPERTISE

Convening meetings
Preparing agendas
Financial Management
Practice accounts
Negotiating skills
Change management
Problem solving
Business implementation
Delegation


ACADEMIC QUALIFICATIONS 

University name  -  Degree details             Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES 

Available on request.
 



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