14 December 2018
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Service Manager CV 1 example

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A kind, friendly and very approachable Service Manager who has a proven record in delivering successful projects. Maxine is more than able to oversee all aspects of service delivery to customers throughout its operations. She is someone who thrives within a pressurised environment in which the achievement of projects within strict budgetary and timescale constraints is key. As a true professional she will have no trouble optimising resources and continuously reviewing operations to improve profitability and customer service. Right now she would like to join a company whose people are its most prized possession.


CAREER HISTORY

SERVICE MANAGER - Start Date - Present
Employers name - Location
Responsible for ensuring departmental profitability, delivering budgets, controlling expenses, recruitment and selection, staff coaching and motivation.

Duties;

  • Working with operations process owners to understand the impact of changes and transition.
  • Responsible for building and maintaining valuable relationships with clients and the activities of the service team to ensure that work is completed on time.
  • Implementing quality control procedures and the quality assurance process.
  • Maintaining communications with relevant departments and company members at all times.
  • Ensuring the smooth running and timeliness of all operations within the company whilst on shift.
  • Implementing processes and adhering to manufacturer specifications.
  • Upholding the required work uniform and insuring a professional code of conduct is displayed at all times.
  • Ensuring the company processes are adhered to and implementing improved procedures where necessary, ensuring manufacturer process descriptions are updated and agreed by the general manager.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Professional

  • Able to lead through times of significant change and disruption.
  • Excellent IT and communication skills (both written and verbal) for a customer facing role.
  • Exceptional organisational and man management skills.
  • Knowledge of KPI's, financial issues and budgetary matters.
  • Experience of controlling clerical work, administration, systems and financial matters.
  • Ability to work in a high paced service operation.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • IT literacy with competency in Microsoft office software.
  • Team builder and a great staff motivator.
  • Strong customer-facing experience and management.

Personal

  • Have the mentality to challenge an established status quo.
  • Strong Commercial background.


AREAS OF EXPERTISE

Quality control
Client relations
Staff organisation
Rota management


ACADEMIC QUALIFICATIONS

University name  -  Degree details              Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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