Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A reliable and dependable Customer Experience Manager who can design, implement and enforce protocols to improve customer service and therefore improve customer loyalty. Maxine will always ensure that a company’s products and services are presented with passion and enthusiasm. She can deliver a whole end-to-end customer experience that will have an immediate positive impact on any operations. In her current role she has gained a reputation for redefining and creating amazing customer experiences that have people coming back for more. On a personal level she is a great listener who loves to get out and about and meet new people. Furthermore, as a true professional she has good levels of personal organisation and an ability to work in a standardised way. Right now she would like to join an expanding company where there is room for future promotion.
CAREER HISTORY
JOB TITLE – January 2016 – Present
Employers name – Location
Responsible for providing support for team members and customers, delivering exceptional customer service and contributing to the overall objectives of the business.
Duties:
- Providing the very best experience for every customer.
- Working with other company departments to enhance the customer journey by reducing complexity, making efficiencies and improving processes.
- Deliver against the business’ overall objectives for sales, customer satisfaction and efficiency.
- Using the customer feedback to create a view of areas that need improvement.
- Meeting regularly with customers both face to face and over the phone.
- Responding promptly to customer enquiries.
- Working with diverse stakeholders to drive forward the strategy agenda of the business.
- Lead the Customer Services team and customer support personnel.
- Analysing statistics and then compiling accurate reports from them.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS
Professional
- Turning insights into actionable strategy.
- An expert planner with a disciplined approach to getting around problems.
- Dedicated to meeting the expectations and requirements of internal and external customers.
- Team Player with the ability to work well under pressure.
- Proven ability to build relationships, facilitate, influence and negotiate across an organisation.
- Setting a clear mission and then deploying strategies focused towards that mission.
Personal
- Working creatively to understand and solve customer issues.
- Find it easy to build rapport and maintain a positive relationship with people I have just met.
- Willing to work evenings and weekends.
- Passionate about the customer and curious about customer behaviour.
- A big thinker who can look outside the box for solutions.
- Ability to adapt to different situations and evolve into a role.
AREAS OF EXPERTISE
Customer experience
Delegating tasks
Customer relationships
Business planning
Problem identification
Stakeholder management
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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