Contact name
Position
Company name
Address
14th September 2024
Dear …………,
As a well-qualified Customer Success Manager, I was delighted to see your recent vacancy on the Dayjob.com website.
I am a sales and support professional with a customer first mindset. I come to you as a positive, organised, and very proactive team player, with good commercial awareness and a ‘hungry’ for business attitude.
As an outstanding individual who can expand customer accounts, as well as solve customers’ problems, I feel I would be a perfect fit for your position. My past experience of becoming a customers’ mentor and getting them to fully use the company’s service to fully see their value, fits extremely well with the requirements of your vacancy. In particular I want to highlight my ability to show customer that a product is valuable and keeping them happy when they use it.
My extensive experience of providing expert product advice is well documented in the attached CV. In it you will see that I can actively keep track of customer product monthly, quarterly, or annual expiration dates and follow up with customers to renew their contracts. All of this is on top of my ability to guide them through the purchasing process. My other key strengths include;
- Conducting periodic customer reviews and check-ins to ensure client satisfaction.
- Building rapport and establishing trust with customers remotely.
- Supporting the wider Sales Team with day-to-day administrative tasks.
Since 2020 I have been employed by …………. On an average day I will ensure that our clients get maximum value from their purchases by helping them to fully leverage their subscriptions and services on an ongoing basis. The work that I do with my present employer has not only equipped me to provide an exceptional customer experience but has also given me the ability to review customer complaints and concerns and seek out ways to improve the customer experience.
On a personal level I am a dynamic individual who has a good sense of humour and a passion for achievement and success. Possessing superb communication skills means that I am very good at providing high-level technical and product support to people from all backgrounds.
Right now, I am keen to join a reputable organisation like yours that rewards hard work and which looks after its staff just as much as its clients. I look forward to the opportunity to meet with you to learn more about your firm, its plans and goals, and how I might contribute to its continued success. With this in mind, please feel free to review my attached CV.
Should you find interest in my application, then I will be available for an interview at your convenience.
Yours sincerely,
Name
Address
Tel: 0044 123 456 7890
Email: info@dayjob.com
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