Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
A proven Customer Success Manager who can bridge the gap between sales and customer support. Maxine is an expert at promoting value through customer usage and experience. She can build long-term relationships with new and existing clients by giving them an outstanding “personal customer experience” that creates repeat clients instead of one-time users. You can also rely on her to discover potential clients and cultivate relationships with them to generate sales.
In her current role she meets critical decision-makers who are buyers in the market and ensures their experience with the company is a great one. At work she proactively looks after the customers’ business and suggests new and innovative ways to keep them succeeding with her products. She serves customers by understanding their needs, preferences, and lifestyle. With colleagues she has a reputation for conducting onboarding, implementation, and training sessions as required. During her career she has learnt how to create bespoke training courses and educational materials that encourage and assist service usage.
On a personal level she is passionate about customer experience, and is willing to go the extra mile to help them out. She is articulate, has an excellent phone manner along with strong negotiation and ‘getting past the gatekeeper’ skills.
Right now, she would like to join a friendly, dedicated and dynamic team that shares her passion and appreciation for brilliant customer service.
CAREER HISTORY
CUSTOMER SUCCESS MANAGER – Start Date – Present
Employers name – Location
Responsible for supporting customers as they transition from sales prospects to active users of the company’s products and services.
Duties;
- Seeking out any obstacles that are stopping customers achieving maximum benefit from the company’s products.
- Building deep relationships with customers by handholding them throughout the user journey.
- Acting as a resource of all product knowledge and technical support for the customer.
- Onboarding new customers in a professional and welcoming manner.
- Identifying and developing exciting new business opportunities over the phone and in person.
- Working with new, existing, and potential customers to ensure they have the resources needed to use their products fully.
- Keeping up to date on all company products and informing clients of new products.
- Ensuring clients achieve their desired outcomes and receive high levels of service quality.
- Assisting customers with setting up and navigating programs or software.
- Driving sales through proactive engagement with customers via phone, email, and online chat.
- Maintaining accurate records of sales interactions, customer inquiries, and order transactions in the CRM system.
- Staying informed with industry trends, market conditions, and competitors’ activities so as to identify opportunities for profitable growth.
- Conducting market research to identify trends and opportunities.
- Providing customers with an ad-hoc product coaching and upskilling service in a professional and efficient manner.
- Analysing customer data to improve customer experience.
- Proactively monitoring renewal risk factors such as product usage, customer satisfaction, training needs.
- Monitoring contract renewal dates and persuading clients to renew those contracts.
- Liaising with the sales team to understand customer needs.
- Timely escalating and resolving customer queries
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Organising and then giving both remote and face-to-face demonstrations of products and services.
- Proficiency in CRM software and Microsoft Office Suite.
- Excellent organisational and time-management abilities.
- Resolving conflicts and providing solutions to customers in a timely manner.
- Minimizing customer churn by proactive communication and problem solving.
- Superb written, verbal, listening, interpersonal and soft skills.
- Can quickly understand a customer’s business.
Personal
- Empathetic and can relate to what customers are going through.
- Confident communicator able to communicate with clients at a high level.
- Resilience to cope with rejection on a daily basis
- Quick to learn product knowledge
- Curious, creative, biased for action and love solving problems.
AREAS OF EXPERTISE
Product usage
Customer success
Client retention
Up selling
Cross selling
Pre-sales
Business leads
Cold calling
Account management
Customer support
Customer service
Relationship building
Product demonstrations
Problem-solving
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
More CV templates
CV templates