Mediation is an informal, structured process dedicated to voluntarily bringing together two disputing parties so that they may resolve their differences and come to an agreement.

The aim of these courses is to set you on the path to becoming an accredited and certified mediator by giving you a benchmark level qualification. You will be guided through a carefully planned programme of learning designed to give you an insight into what mediation is and how it works. Prior knowledge of law or legal processes is helpful but not essential for this course.

What is Mediation
A mediator acts as a neutral third party who is appointed by two or more disputing parties to start negotiations and to help create a way forward. Mediation is a voluntary process, and for it to work everyone concerned must actively and willingly participate in it. Mediators try to explore and understand the issues involved in a case and work hard to find a solution before matters go to court. Mediation can be effective, this is borne out by the fact that the majority of cases referred to commercial mediation services are settled on the day or shortly thereafter. All of this avoids the unnecessary cost, stress and delay of progressing to trial. Mediators can be involved in commercial and insurance disputes, family matters, divorces, medical matters, community issues, property disputes as well as employment and human rights cases.

Typical subjects taught on a Mediation course

  • Assessment Meetings
  • Collaborative Mediation processes
  • Commercial Mediation
  • Conflict Escalation
  • Conflict Management
  • Consumer Disputes
  • Dispute Resolution
  • Effective Communication Skills
  • Family Conferencing
  • Mediation Skills
  • Multi-Party Disputes
  • Negotiating
  • Non Verbal Communication
  • Organisational Conflict
  • Process Management
  • Questioning Techniques
  • Relationship Building
  • Workplace Conflict

You will learn how to

  • Settle disputes and conflicts effectively.
  • Develop and refine your negotiation skills.
  • Influence the outcome of disputes.
  • Offer a flexible and confidential mediation service.
  • Manage disputing parties.
  • Work towards a settlement.
  • Treat all parties equally.
  • Ensure that concerned parties stay in control of the outcome (this means that they are more likely to stick to any agreement).
  • Create the right conditions for the negotiations.
  • Set the agenda for negotiation.
  • Build up trust between different parties.
  • Find the best possible alternatives to a problem.

You will learn about

  • The history and theory of mediation.
  • Dispute resolution techniques.
  • Acting as an effective advocate in mediation.
  • Codes of practice.
  • The importance of early dispute resolution.
  • Internal and external mediation.
  • The principles and the processes of workplace mediation.
  • The causes and costs of unresolved conflict.
  • Verbal and non-verbal mediation.
  • Individually meeting different parties involved in a dispute.

Mediation training courses overview
The courses main aim is to show you how to bring people together and work towards a resolution without the need to enter into litigation. It provides mediator training of the highest quality and repute, and shows delegates how to use creativity, vision and desire to be part of a solution.

These are intensive, demanding and challenging courses which meet and exceed all current and anticipated UK standards. The syllabus that is taught has been put together by teachers in consultation with experienced mediators. It contains the right balance of theoretical teaching along with a considerable emphasis on the practical side of matters. Other areas that modules focus upon include defining mediation and its core principles, key aspects of confidentiality, as well as impartiality and self-determination. You will learn how to build practicable realistic solutions that meet the needs of all parties, and identify the real issues and obstacles behind conflict.

Curriculums are a mixture of teaching, workshops and study material that have been developed over many years to provide a near perfect blend that is sure to meet the needs of every student. Teaching is done through a combination of role-playing mediation sessions, researching case studies and interactive exercises. Students will also learn by group discussions, practical exercises, peer reviews, video assessments and observing other mediators in action. Tutors have extensive experience in the delivery of subjects and will help to ensure that delegates have a highly fulfilling and stimulating training experience.

Who is a Mediation training course suitable for?
Trainees who enrol on these courses come from a wide range of backgrounds and choose to learn this fascinating subject for a number of different reasons. Many students are existing employees who are interested in learning more about the benefits of workplace mediation, other groups who attend are managers who may encounter regular conflict in the workplace and want to learn how to deal with it.

Mediation is a well established profession that is becoming ever more popular both the UK and USA. These courses are based on helping you to become fully qualified mediators and can assist you in launching a new professional and financially rewarding career.


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