Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine is of degree calibre and possesses good, hands-on experience gained in the hospitality sector and fully understands the challenges associated with the role of a Night Manager. She possesses strong communication and leadership qualities, along with an excellent track record of people management. On a personal level she gets along with everyone she meets and is someone who is able to express herself in a natural and professional way at all times. As a true professional she is flexible in her attitude to work, meaning she can come up with tailored solutions to unique situations. Right now, she would like to join a reputable company that will provide her with a flexible shift pattern that she can fit around her personal lifestyle.

CAREER HISTORY

NIGHT MANAGER – Start Date – Present
Employers name – Location
Responsible for providing leadership and support to all members of the team and for enforcing Standards of Excellence in all supervised areas.

Duties;

  • Managing and monitoring the activities of all employees during a night shift.
  • Dealing with various complaints, problems, disturbances, special requests and any other issues that may arise.
  • Ensuring that all employees perform the tasks assigned to them competently and professionally.
  • Completing the Night Audit in a timely manner.
  • Touring all areas of the hotel on a regular basis and report irregularities to relevant department heads.
  • Dealing with arrivals, departures and the co-ordination of all customer requests during their stay.
  • Making sure that staff are wearing the correct uniforms in line with company standards.
  • Ensuring the smooth running of the Night team, and the satisfaction of guests and visitors.
  • Welcoming guests to the hotel in a courteous and helpful manner.
  • Participating in employment issues such as suspensions, investigations and disciplinaries as required.
  • Ensuring that wake up calls are made promptly.
  • Overseeing the smooth operation of the Front of House department.
  • Giving assistance to staff as and when necessary.
  • Making sure there are appropriate staffing levels whilst on shift and reallocating resources if necessary.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

  • Running credit check reports on each shift and reporting any possible doubtful accounts.
  • Analysing issues and seeking creative solutions.
  • Maximising security by performing regular checks of fire exits and by ensuring that all areas of the hotel are secured.
  • Ability to communicate clearly at all levels both verbally and in written form.
  • Fully conversant with handling of reservation enquiries.
  • Have a well founded understanding of all Hotel regulations.
  • Fully aware of all daily and weekly events in the hotel and on the estate.
  • Familiar with current licensing regulations.

Personal

  • Always reporting for duty punctually in the correct uniform.
  • Smart and presentable and always paying attention to personal hygiene and tidiness.
  • Remaining calm, confident and helpful when working under pressure.
  • Can remain fully alert at nights.

AREAS OF EXPERTISE

Night audits
Decision making
Checklists
Money handling
Administration
Effective management

ACADEMIC QUALIFICATIONS 

University name  –  Degree details       Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES 
Available on request.

 

 

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