Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

An ambitious and self-motivated individual who can keep any nightclub profitable and running at full steam. Maxine has extensive experience of managing busy late-night establishments as well as knowledge of the entertainment, hospitality and food service industries.

She has a strong desire to make sure customers are happy. A creative individual who can come up with a successful vision of how a business should look and operate. Possessing superb communication skills means she can quickly bond with and influence at all levels of an organisation. Understands what the hospitality industry is all about.

In her current role she leads a team of full and part time employees in a friendly environment that is open 5 evenings a week. A real professional who greets customers as they arrive and sees them off as they leave. With colleagues she has a reputation for finding ways to measure customer satisfaction and improve services.

Throughout her career she has always stayed updated on industry trends and best practices so as to be one step ahead of the competition.

On a personal level she is passionate about what she does and gets excited about working in a fast-paced environment. Additionally, she is a mature person who has a craving for responsibility and is willing to make tough decisions.

Right now, she would like to join a company where in return for her passion and achievements she is offered a competitive salary and the club owner’s full support in her decision making.

 

CAREER HISTORY

NIGHTCLUB MANAGER – Start Date – Present
Employers name – Location
Responsible for creating a fun, safe and profitable environment where patrons can enjoy themselves.

Duties:

  • Opening and closing the nightclub on a daily basis.
  • Professionally handling and resolving complaints from patrons of the nightclub.
  • Managing the work of Bartenders, Servers, Hosts, Cooks, Security and Lighting Technicians.
  • Developing club service procedures, policies and standards.
  • Planning and executing special events and promotions.
  • Developing and training new and existing staff on club standards and procedures.
  • Making sure beverages are in stock and supplied on time so that the nightclub is never missing out on materials.
  • Leading, developing and inspiring the nightclub team to meet and exceed targets.
  • Deciding if the club will use live music or the Club DJ on specific nights.
  • Disciplining staff who are disrespectful to customers or other employees.
  • Managing the club’s social media presence and online reputation.
  • Checking tills and float are correct at the end of the shift.
  • Reporting to the club owner on a weekly basis.
  • Collecting used glasses, washing them and restocking shelves throughout the shift.
  • Ensuring that the entire club is clean and that staff are smartly dressed.
  • Ensuring licenses are updated and in line with current legislation.
  • Fairly distributing tips between waiting staff, bartenders, and cashiers.
  • Communicating with internal teams to discuss sales targets.
  • Monitoring staff performance and providing feedback and coaching to those who are underperforming.
  • Attending all staff meetings and making contributions to any discussions.
  • Restocking shelves with drinks and snacks throughout the shift.
  • Emptying bins as necessary, inside and outside and putting the rubbish in skips.
  • Ensuring the building is secured and the intruder alarm is set when leaving the building.

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Willing to work unsociable, long hours, including weekends and bank holidays.
  • Good knowledge of Health & Safety procedures.
  • Staff discipline and ensuring that they correctly implement company guidelines.
  • Proficiency in using management software and tools.
  • Maintaining high standards of hygiene, health and safety.
  • Have a full understanding of the fire evacuation procedures.
  • Able to overcome hurdles and problems in a constructive manner.
  • Handling complex and escalated customer service issues in a tactful manner.

Personal

  • Outgoing personality, able to build rapport with others quickly.
  • Have the energy and motivation needed to keep going when things get tough.
  • Confident in dealing with a diverse customer base.

 

AREAS OF EXPERTISE

Customer service

Ordering supplies

Managing inventory

Nightclub management

Recruitment

Inventory management

Supplier coordination

Advertising

Planning events

Creating promotions

Maintain records

Music

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

More CV templates
CV templates