On this page you will find a list of questions that you should ask training providers.

Questions to ask training providers;

  • What is the total cost of the course?
  • How long has your company been running their courses?
  • How do you register for a course?
  • Do they have any testimonials from satisfied students?
  • Is any of the training material i.e. books and software provided for in the fee, or do you have to purchase them separate?
  • If you have to purchase any training material, do they know how much it’s likely to cost?
  • Does the price include any exams or tests that you have to sit?
  • What is the average first time pass rate of the course?
  • Does the price include any certificate you are awarded, or do you have to pay extra for that?
  • Is any free support provided once you have successfully completed the course?
  • When do you have to pay the fee, up front or half now and the rest later?
  • When will you get your certificate?
  • What type of certificate will you get at the end, can you see an example of it, and is it accredited by any trade or recognized industry body?
  • Where exactly will the course be held? (this question does not apply to online or distance learning courses).
  • Will you have to take an examination to pass the course, if so how many exams will you have to sit?
  • If you fail a test, then can you keep retaking it until you pass, if so is there an extra charge for every time you take a test?
  • What is the average pass rate of students?
  • Are there any grants available for this course, or discounts for students etc?
  • How many people will there be in a class?
  • What resources do you provide students?


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