A receptionist is much more than someone who greets people or answers the telephone. They are the public face and voice of an organisation, the first person that clients and customers are likely to meet. Receptionists are at the frontline, fulfilling one of the most challenging roles of any organisation. How they act or behave speaks volumes about the way a company does business.
These courses are ideal for committed individuals who want to be equipped in this crucial role with the essential skills needed to be an integral member of any company. These courses will improve the knowledge, behaviour and confidence of students, so that they can manage the most demanding tasks. Apart from gaining an accredited qualifications, you will be trained to the very highest level so that your professionalism will allow you to excel in any company.
Typical subjects taught on a Receptionist course
- Administration Skills
- Body Language
- Call Handling
- Communication Skills
- Customer Care
- Customer Service
- Document Management
- Dressing for Success
- Eye Contact
- Filing Systems
- First Impressions
- Greeting Clients
- Keyboard Skills
- Listening Skills
- Microsoft Outlook
- Non Verbal Communication
- Office Procedures & Systems
- Questioning Techniques
- Screening Visitors and Phone Calls
- Secretarial Duties
- Switchboard Operating
- Telephone Answering Skills
- Telephone Etiquette
You will learn how to
- Communicate professionally with the people you meet.
- Conduct yourself as a professional receptionist.
- Have a friendly reassuring and professional manner.
- Deal with enquiries in a professional manner.
- Handle incoming telephone calls.
- Be confident when dealing with people face to face.
- Hold a conversation.
- Be the eyes and ears of the business.
- Be a buffer for other people in the office.
- To operate the major Microsoft Office packages.
- Organise and prioritise meetings and conference calls.
- Maintain the reception environment to the highest standards of presentation.
- Arrange private car transport for clients and employees.
- Work in a fast-paced, customer-oriented role.
You will learn about
- Why first impressions are so important.
- General administration duties, photocopying, filing etc.
- Dealing with any enquiries at the reception.
- Dealing with high profile, demanding or difficult visitors.
- Receiving and meeting visitors in a professional manner.
- Signing people in and checking their identity.
- Handling enquiries efficiently.
- Dressing for success.
- Co-ordinating tasks and ensuring deadlines are met.
Receptionist training course overview
Curriculums focus on the needs of employer s and have an informative, comprehensive approach that achieves sustainable results. These are unique programs that will prepare you for a successful career. They cover the theoretical and practical aspects of all relevant subjects, and will ensure that students graduate as a professional, fully trained and exceptional receptionists.
Modules are taught in a relaxed atmosphere, where students learn through a combination of traditional classes, discussion groups and practical exercises using props, such as replica reception desks and other equipment. Hands on instructing will help students to establish their very own personal style that works for them.
Tailor made courses will help to ensure that you understand everything that needs to be covered. Classes are kept small which allows students to contribute to group discussions and confidently take part in all activities. It’s a perfect environment in which to conduct customer service training, and increase your knowledge and awareness about the role of a receptionist. Through clear and concise training you will be introduced to fresh ideas and great techniques for dealing with different situations.
Tutors are on hands from day one to support students and share their ideas and experiences with them. They are professional, approachable and knowledgeable. Much of the study material can also be accessed online, via distance learning resources such as online seminars, forums and emailed coursework.
Who is a Receptionist training course suitable for?
These comprehensive courses are suitable for a range of people, including; those who want to become receptionists, those new to the role as well as existing receptionists. They are ideal for anyone who deals with the public, either face-to-face or on the phone, be they from the public, voluntary, corporate or private sector.
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