Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

A proven manager who can maximize overall room revenue on a daily, weekly, monthly, quarterly and annual basis. Maxine is able to perform each of her essential duties to a more than satisfactory standard. She has bags of enthusiasm, a great personality and is not afraid to use her initiative to get things done. Aside from this she has the ability to not only read, analyse and interpret business periodicals, journals and technical procedures, but also draw logical conclusions from them. Right now she would like to join a company that is looking for candidates with the passion, commitment, intellect and experience needed to deliver success.

 

CAREER HISTORY

Reservations Manager – Start Date – Present
Employers name – Location
Responsible for ensuring that the reservations department provides optimum service to guests, visitors and other hotel departments.

Duties;

  • Allocating daily tasks to Reservations staff.
  • Ensuring the special handling of repeats and VIP guests.
  • Staying abreast of local competitors and their activities.
  • Assisting the General Manager as and when necessary.
  • Managing all reservation databases and ensuring that information is kept up to date at all times.
  • Maintaining cordial relationships with commercial clients.
  • Advising the Reservations Team Leader of any major client record changes.
  • Keeping an eye on room availability during the working day.
  • Maximising the company’s revenue through guest satisfaction and by repeat bookings.
  • Receiving, handling and processing all reservations.
  • Monitoring and maintaining the cleanliness, sanitation and organization of assigned work areas.
  • Compiling reports on no-shows for future business forecasting.
  • Ensuring that the department provides a high level of customer service and meets the brand standard for all reservations.
  • Monitoring the guest facsimile machine for incoming faxes.
  • Attending the weekly top line meetings within the company leaders.
  • Utilising incentives as appropriate to maximise sales.
  • Maximising revenue through regular communication and implementation of the pricing and selling strategies.
  • Ensuring effective communication between the operations team and the reservations team.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

 

KEY SKILLS AND COMPETENCIES

Professional

  • Practical common sense approach to problems.
  • Excellent professional standards.
  • A people’s person who can easily interact with other people.
  • Proven ability to manage rates effectively.
  • Good working knowledge of Microsoft Office, and IT Front Office system.

Personal

  • Enthusiastic and positive by nature.
  • Possess an excellent telephone manner.

 

AREAS OF EXPERTISE

Corporate reservations
Group reservations
Forecasting
Managing sales
Guest expectations
Customer satisfaction surveys
Reservation organisation
Developing staff skills
Floor managament

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details               Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 

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