Telemarketer CV template

If your CV is straightforward and to-the-point it will attract the hiring managers attention.

It’s therefore essential to write a document that shows your ability to engage with customers and highlights your track record of achieving and exceeding weekly and monthly sales targets. The most compelling Telemarketer CV’s keep the readers engaged and help them envision what it would be like hire you.

This guide will assist you in crafting a CV that meets a prospective employer’s needs.

By: Iejaz Uddin – 20 August 2024

Telemarketer CV template

Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

A results-driven Telemarketer with a passion for sales who excels in everything she does. Maxine has a track record of promoting business growth by expanding a company’s clientele. She has a history of successfully meeting sales quotas over the phone by developing strategies to interact with consumers and by fostering strong relationships and brand loyalty.

In her current role she works with team members on the call floor to meet sales and performance goals. As part of her duties, she identifies decision-makers and qualifies leads for further engagement. At work she also stays updated on product knowledge, industry trends and competitor offerings, so as to be able to position her products and services in the market. With colleagues she has a reputation for identifying customer needs and then recommending appropriate products or services to them. Also known for ensuring compliance with relevant laws, regulations, and company policies during her telemarketing activities.

Through her career she has gained experience of working at call centre offices and from home. During this time, she has learnt how to remain calm and professional under pressure and treat clients with respect.

On a personal level she is a competitive individual who is always striving to succeed. Furthermore, she is emotionally strong and has the resilience needed to cope with rejection on a daily basis.

Right now, she would like to join a company that prides itself on giving its employees fantastic training and ongoing support to provide them with the tools they need to succeed.

CAREER HISTORY

TELEMARKETER – Start Date – Present
Employers name – Location
Responsible for marketing the benefits of the company’s products over the telephone to existing and potential clients.

Duties;

• Selling products and services to customers by contacting them telephonically.
• Carrying out telemarketing activities to generate leads.
• Talking to potential customers on the phone and selling products to them.
• Identifying and developing sales opportunities, with both existing and new customers.
• Initiating telephone contact with potential new customers.
• Generating enquiries and tracking opportunities using CRM.
• Communicating respectfully and politely with potential customers at all times.
• Engaging with small to medium-sized businesses through cold calling to secure appointments for field agents.
• Building a rapport and establishing relationships with potential clients over the phone.
• Placing phone calls to potential clients from our computerised directory.
• Maintaining accurate and detailed records of all interactions in our CRM system.
• Explaining the benefits or advantages of products and services to clients.
• Assisting with the preparation of sales presentations and proposals.
• Conducting market or client surveys to gather data about potential customers.
• Taking incoming customer calls, processes sales, and accepts payment for products and services.
• Answering incoming calls from prospective customers.
• Analysing sales data and metrics to identify trends, opportunities, and areas for improvement.
• Using scripts to provide information about a product’s features and prices etc.
• Recording the customer’s personal information accurately in a computer system.
• Training up other junior telemarketers when required.
• Directing prospects and warm leads to the sales team when needed.
• Scheduling sales appointments for representatives to present opportunities to prospective customers.
• Explaining product pricing and negotiating bulk or package pricing.
• Investigating unfilled, misplaced, or misdirected orders and resolving customer issues.
• Meeting and exceeding projected weekly and monthly sales goals.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

• Generating leads and appointments for the sales team.
• Getting through to key decision makers and speaking directly to them.
• Proficient in using CRM software and other sales tools.
• Excellent telephone manner and communication skills.
• Handling customer inquiries and resolving any issues or complaints.
• Remaining respectful, particularly when speaking to disgruntled customers.
• Cross-selling and upselling.

Personal

• Results-driven and willing to work on commission basis.
• Ability to cope with rejection on a daily basis.
• Outgoing with an approachable personality.
• Great interpersonal, communication, presentation and negotiation skills.

AREAS OF EXPERTISE

Consumer engagement

Relationship management

Business development

Cold calling

Telemarketing

IT skills

Lead generation

Outbound telemarketing

Market research

ACADEMIC QUALIFICATIONS

University name  –  Degree details           Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.

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