Front Office Supervisor CV example, 2026, guide, tips, online

Write a great CV by demonstrating your experience of shift handovers, guest satisfaction, customer service, hospitality, sales and catering. Through your Curriculum Vitae tell recruiters you can be at the heart of the hotel operation by helping to make sure every shift runs smoothly. In it give examples of how you have identified opportunities to upsell products and services that are available, maximising sales where possible.

Employers also want a CV to look personal so tell them you are someone who has a positive can-do attitude and a real team player. A CV an introduction to you as a candidate and a big first step to getting a job. Its aim is to show that you are the best person for the job. So, spend time telling them what you can offer in terms of your ambition and experience.

Writing a good CV and knowing what to put in it is not easy. To help you we have on this page we have prepared prewritten examples that you can use as guides and listed practical tips you can follow.

By: Iejaz Uddin – Updated: 29 September 2026

Front Office Supervisor CV template

Maxine Corry
Address
T: 0044 123 456 7890
E: [email protected]

PERSONAL SUMMARY

You can rely on Maxine to drive revenue opportunities through upselling and repeat business. She is an accomplished Front Office Supervisor who has a proven track record of driving standards and delivering an exceptional guest experience.

As someone for whom high standards are second nature, she is just the sort of candidate you are looking for. As part of her current role she is in responsible for ensuring that phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner. Her other duties include carrying out regular floor walks to make sure guest areas are presented at their best.

On a personal level she is a sociable individual who finds it easy to get along with people from all backgrounds.

CAREER HISTORY

FRONT OFFICE SUPERVISOR – Start Date – Present
Employers name – Location
Responsible for leading the customer-facing operation, ensuring every guest receives a welcoming, professional and memorable experience.

Duties;

Welcoming guests, oversee check-in and check-out procedures.
Ensuring that the front desk is adequately staffed at all times.
Escalating where necessary to the line manager.
Securing payment prior to issuing room keys.
Maintaining accurate records of training and other relevant data for reporting and auditing purposes.
Providing a memorable experience for each and every guest.
Coordinating check-ins and check-outs.
Leading and developing a customer-focused Front of House team.
Working closely with housekeeping, maintenance, and concierge teams to ensure room readiness.
Working closely with Sales, Operations, and Venue Management teams.
Spotting potential issues early and take action before they impact the guest experience.
Completing shift logs, incident reports and other required documentation.
Helping your team feel seen, supported, and proud of what they do.
Setting departmental targets and objectives.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Monitoring room availability and occupancy rate.
Excellent communicator who is able to motivate and engage a team to deliver results.
Organised, professional and calm under pressure.
Experience in hospitality, hotels or a customer-facing environment.

Personal

Hands-on, proactive and willing to lead by example.
Flexible to work evenings, weekends and bank holidays.

AREAS OF EXPERTISE

Customer focus

Operational leadership

Oversee bookings

Customer enquiries

Driving revenue

Repeat business

Cross-selling

Food preparation

Cash handling

ACADEMIC QUALIFICATIONS

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

REFERENCES

Available on request.

How write a Front Office Supervisor CV

Your CV is a tool which is used to attract the attention of prospective employers. As a Front Office Supervisor, you have to process all guest check-ins, verify the guests identity, take payments, assign rooms, and activate/issue room keys. This means that any CV you submit has to demonstrate your ability to handle guest queries, requests and complaints confidently and professionally.

For success, you’ve got to tailor it to the role by using keywords from the job description to ensure your CV passes through Applicant Tracking Systems (ATS) and aligns with the requirements of the position. As Front Office Supervisor that means showing you have the skills and knowledge to maintain excellent service, presentation and hygiene standards.

This page will help you do all of this by showing you how to write a CV that portrays you as someone who can lead with purpose and vision whilst using their commercial expertise to drive standards in the hotel.

When writing your CV show you can:

Support the management and development of the Front of House team through recruitment, performance management, talent development and employee relations matters.
Stay calm and organised when things get busy
Handle complex customer complaints, requests and enquiries.
Ensure company procedures, cash handling processes, health & safety requirements and operational standards are consistently followed.
Handle end-of-shift audits, ensuring that all financial transactions are correctly recorded.
Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
Build a high performing team.
Play a key role in driving venue revenue and customer retention.

Tell employers you are:

Commercially minded, with the confidence to drive sales and revenue.
Highly attentive with strong communication and interpersonal skills.
Possess the confidence to build relationships with guests and members of the hotel team.
Knowledgeable of hotel reservation systems and point-of-sale software.
Familiar with hotel policies, procedures, and industry standards.
Proactive, dependable and happy to take ownership of difficult issues.

Front Office Supervisor cover letter

Front Office Supervisor cover letter template

More Supervisor CV templates

Warehouse Supervisor CV template

Front Office Supervisor CV template

Bar Supervisor CV template

Supervisor CV sample

Retail Supervisor CV

Store Supervisor CV template

Shift Supervisor CV template

Supervisor cover letters

Warehouse Supervisor cover letter example