Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
A proven Business Relationship Manager who will come up with new ways of thinking, working and getting results. Maxine is very good at tracking, analysing and improving customer bonds. She has a strong and determined focus on delivering results. You can rely on her to act as an ambassador for your company in its dealing with government bodies, regulators and competitors. At the moment she works for ……… where she is an effective operator who manages her own workload to ensure the timely and successful delivery of personal tasks in line with the business’s needs. She is a critical part of the company’s leadership team and has a reputation with colleagues for seeing the bigger picture and join the dots to achieve strategic goals. Over the years she has developed a deep understanding of key sales processes, such as managing territories and call cycles. Presently, looking to join a company that truly supports its employees with their personal development.
CAREER HISTORY
BUSINESS RELATIONSHIP MANAGER – Start Date – Present
Employers name – Location
Responsible for acting as the liaison between the business and a selected group of very important customers.
Duties;
- Developing and maintaining strong customer relationships, both within the company and with outside clients.
- Effectively establishing stake-holder relationships related to Business Relationship Management.
- Generating new leads through cold calling, research and networking.
- Delivering effective and timely reporting across a range of metrics and KPI’s.
- Maintaining the company’s positive image at all times.
- Analysing customer satisfaction data to identify the company’s current strengths and weaknesses.
- Leading on the development of business opportunities with customers.
- Providing guidance to and resolving any issues raised by less experienced staff.
- Processing, solving and answering complex customer transactions, problems or inquiries.
- Evaluating current processes to pinpoint opportunities for improved revenue or increased productivity.
- Being the main point of contact between the company’s IT, HR, finance, marketing and other departments that rely on technology.
- Representing the business at promotional events and business exhibitions.
- Clearly communicating value propositions to prospective customers.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Ability to develop business relationships with key stakeholders.
- Keeping up to date with all emerging relevant Information Technology.
- Good IT technical aptitude, with a passion for identifying and driving service improvements.
- Impeccable customer service and customer handling skills.
- Excellent organizational and time management skills.
- Resourceful when finding solutions to problems.
Personal
- Reliable individual, who is quick to respond to issues.
- Not afraid to stand in front of a audience and make a speech.
AREAS OF EXPERTISE
Service improvement
Strategic thinking
Customer satisfaction
Stakeholder management
Business analysis
Influencing skills
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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