120 Vyse Street
15th September 2013
Dear Mr Gordon,
I am writing to you with regards to the recent Call Center position that I saw advertised on the Dayjob.com website.
I have a total of 3 years work experience in this field and am confident that I am the best candidate for your vacancy. My present position has taught me the importance of clear communication and customer service over the phone. In my current role I resolve customer problems, give sales pitches and take accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognised by them for my contribution towards my department’s success.
I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record of increasing sales, up-selling, cross-selling and dealing with a high volume of calls on a daily basis.
I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers.
Should you find interest in my application, then I will be available for an interview at your convenience. I have attached my resume and I encourage you to contact me regarding my application.
120 Made Up Street
T: 0044 121 638 0026
Call Centre training
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