120 Vyse Street
27th April 2015
Dear Ms Graham,
Further to your recent advertisement for the position of Call Center Manager on the dayjob.com website, I would like to be considered for this vacancy and enclose my CV for your review.
I have competencies which I feel are highly relevant to your position, not least my ability to enhance the customer experience at all levels. As an ideal candidate I have previous experience of managing a busy customer focused call centre with a team of 50 plus staff, working to deliver KPIs and improve performance.
I possess a long track record of identifying opportunities that facilitate positive change for both customers and staff alike. Furthermore, throughout my career I have consistently produced results that have always been in line with my employer’s strategy and expectations.
My current role involves me in both people management and complex operational responsibilities. I am the first port of call for my department and am renowned for managing problems in a professional manner and resolving any customer issue within agreed time frames. At work I not only deliver an inspiring and exceptional service to customers, but also coach and guide my teams to do the same.
Right now I want to join a company that offers its employees a fulfilling working environment at all levels. After reviewing my attached resume, please feel free to contact me to arrange an interview or if you require any further information from me.
Finally, thank you very much for your time, consideration and forthcoming response.
Tel: 0044 121 638 0026
Call Centre training
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