On this page you will find a link to a professionally written call centre CV template and also get tips on what points to focus on in your CV.

Link to a Call Centre CV example: 

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Areas to focus on when writing a call centre CV:

  • Ability to answer calls professionally.
  • Handling and resolving customer complaints.
  • Understanding of customer service principles and practices.
  • Problem solving and resolution.
  • Dealing with customer complaints or enquiries.
  • Meeting performance and speed targets.
  • Excellent verbal communication skills.
  • Remaining calm under stressful situations.
  • Tactful manner and have a good memory.
  • Ability to multitask.