Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine is able to coordinate daily transportation activities to ensure that service & delivery goals are achieved within designated time frames. She has a track record of overseeing dispatch related activities such as the cleaning of transport vehicles, refuelling matters and cargo loading. In her present role she is involved in answering calls and then communicating with mobile units to send out the appropriate response. On a personal level she is a resourceful individual who always performs in a professional manner. Her key strengths include being able to use her independent judgment in applying best practice methods and procedures to specific situations. Right now she is looking for a suitable position with a company that has a working environment which is fun, relaxed and challenging.

CAREER HISTORY

DISPATCHER – Start Date – Present
Employers name – Location
Responsible for ensuring that the dispatch and logistics team work at maximum efficiency.

Duties;

  • Working under the guidance of the Logistics Manager.
  • Monitoring and maintaining radio communication with dispatch teams.
  • Maintaining a clear and concise communication channel with departmental managers.
  • Communicating travel information and instructions to drivers.
  • Responding to customer messages that have been left overnight.
  • Operating the Incident Logging system.
  • Prioritising distribution requests.
  • Keeping an eye on any delays in getting goods out.
  • Working closely with the customer service department on delivery issues.
  • Directing day-to-day route operations.
  • Maintaining an accurate daily attendance roster of drivers.
  • Making sure that emergency matters are responded to immediately.
  • Ensuring that special assignments and deliveries are sent out first.
  • Providing leadership to junior staff.
  • Overseeing the maintenance and repair of delivery vehicles such as trucks and vans.
  • Answering emergency and non-emergency calls for service.
  • Participating in the analysis and review of operational performance.
  • Ensuring the safe and efficient operation of the transportation department.
  • Working out the quickest transportation routes.
  • Responding accordingly in the event that an alarm is sounded.
  • Coordinating all logistical requirements.
  • Distributing work orders to service crews.
  • Meeting customer requests for service.
  • Maintaining customer database with current information.
  • Taking incoming customer calls.
  • Calling in replacement personnel to cover for absent staff.
  • Managing Bills of Landings.
  • Writing business reports and correspondence.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

  • Experience of handling emergency calls.
  • Well developed clerical & administrative skills.
  • Can type 45 words per minute.
  • Excellent map reading skills.
  • Excellent listening skills.
  • Can operate encrypted radio systems.
  • Can perform emergency dispatch assignments.
  • Keeping calm in emotional or distressing situations.
  • Detailed understanding of health and safety issues.
  • Can handle several issues at once.

Personal

  • Willing to work rotating shifts.
  • Remaining composed under pressure.

AREAS OF EXPERTISE

Radio operating
Managing caseloads
Conducting dispatching

ACADEMIC QUALIFICATIONS

University name  –  Degree details           Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.

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