Courier resume example
Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine has a sense of urgency about her duties and possess the necessary skills and qualifications along with driving experience needed for this role. She can provide excellent customer service and build customer loyalty by delivering products in a timely and cordial manner.
A fast learner who can quickly become familiar with a local area, including streets, highways, and buildings. Has a good sense of direction along with in depth geographical knowledge and superb route planning skills. Is able to get a range of items to a designated drop point on time and in good condition. Can deliver in all types of weather, including but not limited to rain, cold, heat and snow. Furthermore, has experience of delivering in large busy cities as well as small rural towns. Possess the communication skills needed to foster good relations with customers.
In her current role she collects parcels and packages from the central depot and delivers these to specific addresses. Her duties include making accurate inventory checks and choosing suitable routes in order to ensure the punctual arrival of items. With colleagues she has a reputation for always following regional and state driving rules and road regulations. Through her career she has operated various vehicles related to the delivery of packages, such as carts, forklift, pallet jacks and other forms of transport.
On a personal level she meets all the physical fitness standards for this role, such as being able to lift heavy products or parcels repeatedly during the course of a day.
Right now, she is looking for a suitable role with a dedicated team that is committed to growing the company business and exceeding their customer’s expectations.
CAREER HISTORY
COURIER – Start Date – Present
Employers name – Location
Responsible for ensuring the proper handling and delivery of parcels, products, legal documents and sensitive materials.
Duties;
- Picking up packages from the senders location in a prompt and professional manner.
- Keeping sensitive information such as paperwork safe whilst delivering them.
- Checking load items, paperwork and fuel cards are on board prior to leaving the depot for the day’s journey.
- Conducting an address verification check every time before setting off to deliver.
- Lifting and carrying heavy orders from the vehicle to clients’ homes and work places throughout the day.
- Reporting to senior managers and assisting in the investigation of any accidents, near misses and complaints.
- Logging maintenance and mileage data to the company’s database.
- Maintaining a clean, neat personal appearance when out delivering and meeting clients.
- Collaborating with the courier company’s support team to address any customer concerns.
- Notifying any mishaps or accidents to supervisors back at the control room immediately.
- Taking extra exceptional care when delivering delicate and unsafe products.
- Presenting customers will bills and receipts and if necessary, explaining these to them.
- Maintaining good relations with colleagues and positively contributes to the work climate.
- Never allowing unauthorized person to travel in the courier vehicle.
- Stacking of goods onto pallets from storage bays in a organised and safe way.
- Following the prescribed routes most convenient for delivery and never deviating from it.
- Providing a door-to-door service that involves lifting and carrying parcels weighing up to 30kg.
- Parking the vehicle in a safe manner when stopping outside a delivery point.
- Mentoring junior or new couriers who have joined the company.
- Entering and retrieving data from computer systems.
- Returning failed deliveries back to the depot.
- Collecting data by recording interactions on job sheets and timesheets.
- Talking to disgruntled customers and explaining to them why their parcels were late in being delivered.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Can find the quickest route to a particular location.
- Experience of delivering important legal documents from law firms on time and to the correct recipient.
- Possess a long list of special driving licenses needed to drive certain vehicles intended for delivery.
- Being aware of and completing as necessary all company required documentation involved in the transportation process.
- Looking after company vehicles and ensuring that they are not subjected to unnecessary damage.
Personal
- Excellent interpersonal skills with ability to relate to colleagues and customers at all levels.
- Willing to work overtime, evenings, weekends and holiday periods.
AREAS OF EXPERTISE
Answering questions
Customer service
Map reading
Driving
Time management
Unloading vans
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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