Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
A highly numerate Credit Controller who can significantly improve cash collection, reduce debtor delays and recover outstanding monies. Maxine will proactively manage the debtor books to ensure prompt payment and the early identification of any billing issues or queries. She is very good at understanding the legal complexities of loans, payment plans, and interest rates. In her current role she is involved in everything financial from setting up the terms and conditions of a loan to recommending legal action against defaulters. A superb communicator who can maintain strong amicable relationships with clients and hold interesting conversations on complex issues. On a personal level she has the calm, assertive and confident manner needed to handle potentially uncomfortable conversations. Right now, she is looking for a suitable position with a company that can offer her a competitive salary that is aligned to her skills and experience.
CAREER HISTORY
CREDIT CONTROLLER – Start Date – Present
Employers name – Location
Responsible for chasing overdue debt via phone, email and personal visits.
Duties;
- Collecting and reconciling credit notes and invoices owed to the company.
- Checking a client’s credit rating and then approving or denying them credit based on industry standards.
- Setting up the terms of credit for new clients.
- Calling and reminding customers for any invoices due for payment.
- Producing an up-to-date debtors list in a spread sheet format each Monday morning.
- Starting legal proceedings if clients do not pay their debts as agreed and on time.
- Negotiating fair repayment plans with customers who are struggling to pay off what they owe.
- Liaising with customers to assist with their financial queries.
- Dealing with emotional and stressed-out customers in a professional way.
- Notifying debtors by letter, email, or telephone call of upcoming or outstanding invoices.
- Working intimately across audits from start to finish.
- Instructing third part debt collection agencies regarding recovery proceedings and legal matters.
- Escalating to the Line Manager any cash collection issues in a timely manner.
- Ensuring that the collections database is maintained and regularly updated.
- Assisting with the preparation of the company’s annual audits.
- Daily management of an assigned group of customer accounts.
- Liaising with Solicitors and Bailiffs to recover outstanding debts.
- Reporting weekly to senior managers on the status of the debtor’s ledger.
- Creating and upholding payment procedures and policies that ensure timely payment.
- Making sure that the company’s month-end accounts are reconciled.
- Taking payments over the phone in a secure, professional and polite manner.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Proven track record of managing a Credit Control division.
- Fast learner who can pick up new skills very quickly.
- Ability to work in a fast-paced environment with multiple priorities.
- Highly diplomatic and always communicating with people in a tactful manner.
Personal
- Willingness to work evening and weekend hours on a regular basis.
- Ability to accept criticism and work well under pressure.
- Confidence to own tasks without supervision.
AREAS OF EXPERTISE
Debt collection
Customer interaction
Visiting debtors
Account reconciliations
Cash collection
Cash flow
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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