Areas to focus on when writing a customer care CV:

  • Having empathy and understanding for the customers situation.
  • Working in the best interest of both customer and company.
  • Ability to talk in a way the customer can understand.
  • Can develop a customer service policy.
  • Tactfully handling face-to-face enquiries from customers¬†.
  • Keeping ahead of developments in customer service.
  • Responding promptly to customer inquiries.
  • Keeping records of customer interactions and transactions.
  • Extensive knowledge of customer service principles and practices.
  • Tactful in conversations.


Related customer care CV links:

Customer services advisor CV sample

Customer assistant CV template

Other useful links:

Cover letter examples

CV template examples

How to write a CV

Interview questions and answers