Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A great communicator who is approachable, charming and possesses the drive, energy and passion to deliver fantastic customer service. Maxine has a naturally friendly and cooperative attitude that allows her to satisfy the needs of the most demanding customers. She can easily start and maintain productive conversations with people and has the unique ability to remain focused when handling a large number or customer enquiries in a short period of time. Her key strengths lie in being able to quickly learn all there is to know about new products and services. In addition to this she is someone who will always maintain a professional disposition with all customers and is capable of performing a broad range of tasks of varying complexity and scope. Right now she is looking for a suitable position with a company that is looking for exceptional and talented people to join them.
CAREER HISTORY
CUSTOMER SERVICE REPRESENTATIVE – January 2010 – present
Employers name – Coventry
Responsible for delivering total satisfaction to customers which will leave them feeling fully satisfied.
Duties;
- Providing a “right first time” service to internal and external customers.
- Identifying and understanding a customer’s needs by using the right questioning techniques.
- Engaging customers in a positive and approachable manner.
- Involved in the direct contact with customers by telephone, post and email.
- Dealing with time sensitive issues in an urgent way.
- Processing any refunds due to customer.
- Performing routine office and clerical duties.
- Getting useful and informative feedback from customers.
- Answering telephone inquiries.
- Calculating quotations for customers.
- Contacting new and existing customers by phone or letter.
- Escalating serious issues to senior managers.
- Handling incoming and outgoing mail.
- Tracking customer payments.
- Writing up and sending out welcome letters to customers.
- Making sure that all administrative tasks are completed to the required level.
- Ensuring a safe and secure shopping environment for all.
- Sending correspondence to customers.
- Merchandises products effectively.
TRAINEE – May 2008 – January 2010
Employers name – Birmingham
CASHIER – July 2007 – May 2008
Employers name – Birmingham
KEY SKILLS AND COMPETENCIES
Customer Service
- Ability to sit in front of a PC monitor for extended periods of time.
- Knowledge of excel and able to format spreadsheets and change cells etc.
- Pleasant and professional telephone manner.
- Identifying potential sale opportunities and then passing on those leads to the relevant people or departments.
- Building a rapport with customers.
- Capturing data from customers.
- Communicating with people in a confident and professional manner.
Personal
- Ability to work accurately under pressure and meet deadlines.
- Willing to work shift patterns, including weekends and evenings.
AREAS OF EXPERTISE
Data entry
Office administration
Complaint handling
ACADEMIC QUALIFICATIONS
Central Birmingham University – Teaching Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Math (A) English (B) Geography (B) Physics (A)
REFERENCES
Available on request.
More Customer service resume examples
Customer service resume templates
Customer service resume 1
Customer service resume 2
Customer service resume 3
Customer service resume 4
Customer service resume 6
Customer service resume 7
Customer service resume 8
Customer Service cover letter examples
Customer service cover letter
Customer service cover letter
Customer service cover letter 1
Customer service cover letter example 2
Customer service cover letter example 3
Customer service cover letter example 4
Customer services advisor cover letter
More resumes
Resume templates