Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A confident self- starter who has a clear understanding of the expectations of different customers. Maxine is well versed in using Customer Relationship Management systems and has the skills and experience needed to make a significant impact in this role. She is an expert at managing customer enquiries, resolving queries and providing information to callers. On a personal level she possesses high career aspirations, a strong work ethic and a keen commitment to getting the job done. As a true professional she always applies a win-win approach to dealings with customers and has a knack for being able to quickly pinpoint where a problem lies and then take decisive action to resolve it. Right now she is looking for a suitable position with a company that is looking for top performers with a track record to prove their ability.
CAREER HISTORY
CUSTOMER SERVICE ADVISOR – January 2010 – present
Employers name – Coventry
Responsible for developing and maintaining effective relationships with customers.
Duties;
- Handling general account enquiries as well as billing, order, fault and disconnection queries.
- Providing resolution to customers at the first contact.
- Taking full ownership of customer queries until they are resolved.
- Ensuring that all data is accurately inputted into databases.
- Giving support to customers via email and online chat.
- Writing up customer activity reports for managers.
- Identifying customer needs and responding to them.
- Contacting customers and asking for their feedback.
- Reviewing customer comments on online forums.
- Verifying a customers’ identification.
- Responding to a customer’s changing needs and expectations.
- Quickly going through detailed information to find relevant facts.
- Dealing with customers for whom English is not their first language.
- Making suggestions for improving service or processes.
- Communicating new initiatives and key issues to prospective customers.
TRAINEE – May 2008 – January 2010
Employers name – Birmingham
CASHIER – July 2007 – May 2008
Employers name – Birmingham
KEY SKILLS AND COMPETENCIES
Customer Service
- Always displaying professionalism, patience and politeness within a pressurised work environment.
- Understanding of complaint processes and procedures.
- Acting as a role model for other junior members of staff.
- Able to use a range of communication channels.
- Proficient in Microsoft office suite.
- Previous experience of working in a retail environment.
Personal
- Possessing an open and straightforward style.
- Understanding the impact that good communication has on customer relationships.
- Developing good working relationships with colleagues.
AREAS OF EXPERTISE
Interrogating data systems
Customer service
Issue resolution
ACADEMIC QUALIFICATIONS
Central Birmingham University – MBA Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)
REFERENCES
Available on request.
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