Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine is a goal oriented, disciplined and focused Debt Collector who has the ambition to take her exactly where she wants to go. She can organise the timely collection of any outstanding debt and has a track record of superior rates of collection in both current and former debtors. As someone who is consistent in her actions, decisions and words she has no trouble coming up with improvements to any existing debt recovery systems and procedures. Her key skills include initiating debt recovery action, accurately monitoring the collection of debt and attention to the minutest detail. Right now she would like to join a company that share her values of hard work, loyalty and commitment.

CAREER HISTORY

Debt Collector – Start Date – Present
Employers name – Location
Responsible for the administration and implementation of the debt recovery process.

Duties;

  • Reviewing alternatives for loan payments with debtors.
  • Writing letters in an attempt to bring resolution to unpaid accounts.
  • Notifying customers when the fall behind with their payments.
  • Determining the appropriate level of recovery action.
  • Uncovering fraud by monitoring suspicious account activities.
  • Pushing claims through the County Court right through to enforcement.
  • Adding, changing and deleting information from client records.
  • Issuing invoices and notices to debtors.
  • Liaising with debt collection agencies and local courts.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

  • Ability to communicate clearly and effectively.
  • Knowledge of the regulations that standardize the collection industry.
  • Ability to type a minimum of 40 wpm.
  • Using professional language and grammar when talking to customers.
  • Always looking favourably at the debtors situation.
  • Creating accurate payment reports.
  • Experience of working in a customer service orientated environment.
  • Committed to creating a positive and healthy work environment.
  • Previous experience of working in a fast paced call centre environment.

Personal

  • Talking to people in a sensitive and understanding matter.
  • Track record of not only meeting but exceeding performance goals.
  • Never giving up easily and not put off by obstacles or setbacks.

AREAS OF EXPERTISE

Corporate collections
Account reconciliations
Prioritising workflows

ACADEMIC QUALIFICATIONS

University name   –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.

 

 

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