Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A dynamic, experienced and organised Duty Manager who can be guaranteed to move forward any business to world class standards. She has a track record of improving financial performance through capturing all growth opportunities and maintaining low cost levels. On a personal level she is presentable, approachable and is a natural motivator who can is known for her ability to adapt to the varied demands of each day. One of her key strengths is her ability to keep a track of small details and not being consumed by day to day operations. Right now she would like to join a company who require a dynamic operator who is able to think on their feet.
CAREER HISTORY
DUTY MANAGER – Start Date – Present
Employers name – Location
Responsible for handling customer queries, managing a team of 20 and ensuring the successful operation of the business.
Duties;
- Delegating specific areas of responsibility to staff for which they will be accountable.
- Overseeing large scale work in progress schemes.
- Managing the development and application of appropriate contingency and incident recovery plans.
- Monitoring, taking corrective action where necessary, and communicating standards of operational excellence to ensure the smooth running of the company floor whilst on shift.
- Producing a rota and managing labour levels throughout key periods of trade.
- Managing, motivating and developing the team, ensuring that training standards are maintained and customer service is excellent at all times
- Complying with all head office directives and communicating their contents effectively to all members of staff.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Excellent communication skills, flexibility and a commitment to customer service.
- Demonstrates an exceptional telephone manner.
- Computer literate and has the ability to demonstrate good working knowledge of Microsoft Office.
- Ability to lead, multi-task, and make sound decisions in a fast-paced environment.
- Customer relationship development skills.
- Able to manage a demanding and varied workload.
Personal
- An enthusiastic, self-motivated and proactive individual.
- Able to communicate well with people of all levels developing themselves and others.
- Good negotiator with a calm but controlled approach in pressured situations.
AREAS OF EXPERTISE
Time management
Shift pattern management
Team building
Complaints handling
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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