Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
T: 0044 121 638 0026


A dynamic, experienced and organised Duty Manager who can be guaranteed to move forward any business to world class standards. She has a track record of improving financial performance through capturing all growth opportunities and maintaining low cost levels. On a personal level she is presentable, approachable and is a natural motivator who can is known for her ability to adapt to the varied demands of each day. One of her key strengths is her ability to keep a track of small details and not being consumed by day to day operations. Right now she would like to join a company who require a dynamic operator who is able to think on their feet.


DUTY MANAGER – Start Date – Present
Employers name – Location
Responsible for handling customer queries, managing a team of 20 and ensuring the successful operation of the business.


  • Delegating specific areas of responsibility to staff for which they will be accountable.
  • Overseeing large scale work in progress schemes.
  • Managing the development and application of appropriate contingency and incident recovery plans.
  • Monitoring, taking corrective action where necessary, and communicating standards of operational excellence to ensure the smooth running of the company floor whilst on shift.
  • Producing a rota and managing labour levels throughout key periods of trade.
  • Managing, motivating and developing the team, ensuring that training standards are maintained and customer service is excellent at all times
  • Complying with all head office directives and communicating their contents effectively to all members of staff.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location



  • Excellent communication skills, flexibility and a commitment to customer service.
  • Demonstrates an exceptional telephone manner.
  • Computer literate and has the ability to demonstrate good working knowledge of Microsoft Office.
  • Ability to lead, multi-task, and make sound decisions in a fast-paced environment.
  • Customer relationship development skills.
  • Able to manage a demanding and varied workload.



  • An enthusiastic, self-motivated and proactive individual.
  • Able to communicate well with people of all levels developing themselves and others.
  • Good negotiator with a calm but controlled approach in pressured situations.


Time management
Shift pattern management
Team building
Complaints handling


University name  –  Degree details               Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates


Available on request.



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