120 Vyse Street
17th September 2014
Dear Ms Graham,
As an experienced Helpdesk Advisor who has a track record of providing 1st/2nd line support to users, I feel I would be a perfect candidate for your Helpdesk vacancy. Given my extensive training, background and ability to take, log and escalate calls, I believe I can help your company in its continued success.
Since I left University two years ago I have been working for Northern Marketing in a role that is very similar to the one you are trying to fill. Being a key member of the helpdesk team I provide technical support and advice to users, and ensure a high quality service is given to customers. I am fully willing to take ownership of incidents and can be relied upon to communicate with end users until every incident has been fully resolved. My key skills include, but are not limited to;
- Recognising when a call is not readily resolvable.
- Using call logging systems.
- Thinking around issues and looking at the wider picture in order to come up with solutions.
Right now I am looking for a vacancy that is permanent, pays a competitive salary and where I will get to work with like-minded professional people. For me it would be an honour to be a part of and contribute to a company like yours which has a reputation for looking after its employees.
Please find enclosed with this letter my CV and a list of my references. I know I can be a great asset to your company and look forward to discussing with you in person how I can contribute to your continued success.
Tel: 0044 121 638 0026
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