A CV very is often the first impression a potential recruiter will have of you, making it a crucial document when it comes to image making. For successful job hunting you have to get it right first time and the best way to do this is to align it closely with the job description.
Helpdesk staff are highly sought after and the field for them is super competitive, attracting hundreds of applicants for each vacancy. To have any chance of standing out in this crowd, you must showcase all of those skills, experience and attributes that are relevant to the role. Additionally, your CV has to highlight the positive impact you have made in your previous positions, as employers are keen to see evidence of your capabilities.
This guide and the advice in it will help you to create a compelling CV that underscores your ability to meet the demands of the job and pitches you as the perfect candidate.
By: Iejaz Uddin – Updated 27 September 2025
Page overview
- Helpdesk CV examples
- How to write a Helpdesk CV
- CV structure
- Contact details
- Personal summary
- Helpdesk work experience
- Skills
- Education section
.
Helpdesk CV example
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How write a Helpdesk CV
When writing your CV, focus on quality rather than quantity. By emphasizing your most relevant professional accomplishments, industry experience, and applicable skills you will get past any ATS and quickly show the reader you match their requirements. At all costs avoid waffling and including unnecessary information.
Each section of your CV should demonstrate how you can enhance the potential employer’s operations. However, articulating your experiences clearly can be challenging for many job seekers. To overcome this, avoid overused phrases that recruiters often see and instead use language that reflects your individuality and unique contributions.
Guide overview:
- CV structure
- Contact details
- Personal summary
- Helpdesk work experience
- Skills section
- Education
CV structure
Due to the overwhelming number of applications that recruiters receive from similarly qualified candidates, you as a candidate have to use every trick in the book to get noticed. One of these tricks is the structure or layout of your CV. How you lay out your CV is a great way to differentiate yourself from others and grab the hiring managers attention.
When structuring your CV, the first thing to consider is which section you want to stand out the most. For instance, if you are experience heavy then its your career history, but is you have no work experience then it will be your education or skills. You can then position the chosen one more prominently at the top of your CV. This is what structuring is all about, choosing between functional and chronological formats,
Regardless of the format you choose, ensure it is clean and simple, allowing for easy access to your information through quick scanning. Doing this will also reflect the organized and detail-oriented mindset that is vital for a professional role such as this.
This is how to structure your Helpdesk CV:
- Name and contact details
- Personal profile
- Key skills
- Work experience
- Education
Contact details
The gateway to you as a candidate is through the contact details section. It’s here that a recruiter will contact you is they like what they’ve read about you as a candidate.
Make this section prominent and easy to find by placing it at the very top of everything. As a small section it should be no more than 2 or 3 line, with the text in extra large bold format. It should include your name, job title, address, phone number, and email in this critical area.
Clarity and accuracy in your contact details is important, as any errors, such as typos or misspellings, could hinder your chances of being reached and ultimately render your job application useless.
If you want to add your LinkedIn profile, ensure it aligns with the information presented in your CV.
For your email address, it is advisable to use a professional format, such as firstname.lastname@email.com, rather than unusual, jokey, casual or nickname variations.
At the very least, include:
- Your full name
- Professional title
- Phone number
- Email address
- Your current job title (if it’s relevant)
Helpdesk CV personal summary
The personal summary is the crucial first element of your CV that serves as the calling card for your CV. It’s the first point of contact for hiring managers and gives them a snapshot of your credentials and suitability for the role.
Positioned at the top of everything, it’s a good opportunity for you to quickly connect with the recruiter on a personal level by articulating your career goals and demonstrating how the position aligns with your aspirations, experiences, and skills.
In job hunting making a strong first impression is essential for success and for making a lasting impact. Do this by writing up a warm introduction that is written in a way which shows your personality and professionalism at the same time.
Apart from everything else, this section is an excellent chance to convey your enthusiasm for the role and express your eagerness to engage in an interview.
Your personal summary should explain the following:
- Who are you?
- What can you offer to the employer?
- What are your career goals?
It goes at the top half of your CV, just below the contact details and above your work experience.
Helpdesk work experience
The experience section of your CV is essential for showing off your hands on experience in the real world. It’s where prospective employers go to assess your past roles and determine your fit for their position.
Fill it up with your past roles, but place more emphasis on your current or most recent experience. Anything older than 10 years can just be briefly mentioned. You don’t have to just include paid work experience, any volunteering or internships can also go here.
It’s a great way to boost your CV and enhance your employability. Given its importance in your job application, it is essential to present your employment history clearly and effectively. Do this by including the names of your previous and current employers job titles, employers names, dates and duties.
Skills section
Regardless of how you got and developed your skills, whether through professional work, volunteering, education, or personal experiences, you’ve got to include them if they are relevant to the job you are after.
Any skills you possess which can demonstrate to potential employers your suitability for a role and what you can contribute to their operations, should be included in your CV. By highlighting your expertise in a particular area, you signal to employers that you possess valuable knowledge which they want in a candidate.
When presenting these traits and characteristics always prioritize them by relevance, starting with those that most closely align with the requirements of the role.
Skills to show in your CV
- Delivering excellent customer service by resolving queries quickly and effectively.
- Responding to inbound calls, emails, and ticketing system queries in a polite and professional manner.
- Swiftly recognising and addressing client concerns.
- Maintain accurate records of all communications within our database
- Able to work in a fast-paced, customer service environment.
- Possess strong problem solving and negotiation skills with the ability to persuade others.
Education section
This section gives you yet another chance to show why you’re a strong match for the Helpdesk position by highlighting how your qualifications and training align with the jobs requirements. If done well, it can help position you as a well-rounded candidate for the vacancy in question.
By listing your degrees, education, and certifications, you can showcase your academic background and add a polished finish to your CV. For most candidates, this section will appear at the end of your CV. However, if you’re a recent graduate or school leaver without much work experience, it’s best placed at the top where it can make more impact.
When including your details, make sure to add the course or subject name, awarding body, grades, the academic institution, and your dates of study. As with the rest of your CV, arrange this information in order of relevance and importance to the role you’re applying for.
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