120 Vyse Street
17th September 2014
Dear Ms Graham,
In response to your recent advertisement on the Dayjob.com website for a Helpdesk Advisor, I would like to be considered for the position and have attached my most current CV with this letter for your kind consideration.
I have a desire to be first to the phone, and always feel good about resolving user issues.
I possess excellent communication and customer care skills which will allow me to work effectively in teams to the benefit of your customers. Furthermore, I have a good standard of education, possess my own transport and am immediately available to start work.
With over three years of experience of logging and escalating IT issues, I can bring to your company value added expertise in the key field of working through first line support issues. I always take full responsibility for the quality of the information I record, and have a successful track record of troubleshooting problems, logging service desk incidents and escalating service desk requests.
I am committed to continuously developing myself and increasing my knowledge.
I hope that you will find this cover letter in combination with the attached CV enticing enough to invite me to an interview. If it is then please do not hesitate to contact me to arrange one.
I greatly appreciate you taking the time to review my application and expectantly look forward to hearing from you.
Tel: 0044 121 638 0026
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