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IT Analyst Resume example

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
T: 0044 121 638 0026


An ambitious, accomplished and dedicated IT Analyst who has an intense interest and keen enthusiasm for software and technology. Maxine is able to produce software more quickly and with fewer errors that any of her peers. She has a track record of coming up with timely, workable and affordable solutions that continually delight her customers. As someone who comes from a technical and analytical background, she will have no problem working in an environment where there is alot of cross over between teams. Her key strength is her ability to carry out preventive actions on complex issues that cross organizational boundaries and are unclear in nature. Right now she wants to work in a tech centric and challenging environment where there will be room for future career progression.


IT ANALYST – Start Date – Present
Employers name – Location
Responsible for managing multiple IT requests on a daily basis.


  • Developing help sheets and frequently asked questions lists for end users.
  • Writing, testing, and de-bugging complex programs.
  • Software performance testing on customer sites.
  • Taking the lead in cross-functional teams to plan and execute IT projects.
  • Developing high quality code.
  • Being the primary point of contact for work colleagues and senior managers.
  • Writing up Standard Operating Procedures for end users.
  • Undertaking routine installations and de-installations of IT hardware and software.
  • Turning business requirements into fully functional applications.
  • Procuring outside technical assistance to help in problem resolution.
  • Acting as a first and second line of support to customers.
  • Experienced user of word processing and spreadsheet software.
  • Developing effective IT resources and tools that are reliable and easy to use.
  • Integrating software with ERP systems.
  • Carrying out on-going maintenance of IT systems.
  • Implementing changes based on requests for change.
  • Completing accurate case documentation for all incidents and requests.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location



  • Experience of providing support to global companies.
  • Strengthening IT infrastructure.
  • Using software lifecycle tools to come up with code.
  • Can quickly understand how customers use IT in their business.
  • Not afraid to change established ways.
  • Providing feedback in a clear and easy to understand manner.
  • Breaking down systems into small manageable parts.
  • Highly collaborative by nature and willing to meet people more than half way.


  • A positive, energetic, can-do attitude.
  • Ability to work effectively to tight deadlines.


Technical Authoring
Source code control
Issue management


University name  –  Degree details               Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates


Available on request.



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