Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine is an expert at matching customers’ needs with appropriate parts or services. She has extensive experience of ensuring that a Parts department runs as efficiently as possible. You can rely on her to devote maximum attention and effort to providing the highest levels of customer service to your clients. As a true professional she is organized, detail oriented, and able to thrive in a fast paced, changing environment. On a personal level she is patient by nature and is always polite to those she meets. In her current role she has a reputation for ensuring a seamless customer experience and for not only meeting customer expectations but beating them. At work she spends most of her time dealing with external clients, like automotive mechanics ordering the parts they need to make the necessary fixes to vehicles. During her long career she has worked for Car dealerships, Mechanic shops, independent garages and general parts stores. Right now, she is looking for a suitable position with a reputable company that wants to recruit talented individuals.
CAREER HISTORY
PARTS ADVISOR – Start Date – Present
Employers name – Location
Responsible for selling car parts and accessories over the counter, online and via phone to both internal and external clients.
Duties;
- Asking customers detailed probing questions that can help to locate the needed parts or service.
- Accurately identifying a customers parts requirements.
- Recording all sales as well as customer transactions that occur.
- Ordering parts that are not in stock.
- Talking with clients about vehicle problems, cart parts and warranty issues.
- Dealing with complaints and returns in a patient and helpful manner.
- Answering phone calls and promptly responding to questions and requests about parts.
- Receiving, checking, unloading and then unpacking new stock deliveries.
- Giving advice to unsure customers on which parts to order.
- Operating cash registers.
- Greeting customers in a courteous manner.
- Processing payments and returns when necessary.
- Writing up and preparing accurate invoices.
- Liaising with part suppliers.
- Receiving and filling telephone orders for parts.
- Scheduling and then carrying out audits and stock checks.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Knowledge of the seasonal requirements for parts and of when they are most in demand.
- Extensive experience of using stock control systems.
- Able to work quickly and efficiently.
- Previous experience in a target driven role.
- Ability to read simple engineering drawings.
- Tech savvy with working knowledge of computer systems and databases.
Personal
- Honest with high levels of integrity.
- Self-motivated, and have a proactive approach to their work and the ability to work to targets and deadlines.
- Going the “extra mile” to meet targets.
AREAS OF EXPERTISE
Tracking parts
Finding parts
Parts Ordering
Inventory Management
Quality Control
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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