Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
Maxine will lead a team that delights your customers by getting it right the first time all the time. She has the ability to locate and document the sale of parts and liaise with picking staff to ensure a fast and efficient delivery service. During her career she has gained experience of working with dealers and also has an understanding of the manufacturer-relationships. In her current role she has gained a reputation for having a customer orientated approach to running the Parts department. Her superiors have acknowledged here for having a flexible team approach to satisfying customer requirements. On a personal level she is the recipient of many prestigious industry awards. Furthermore, she possesses excellent communication and organisational skills. Right now, she is looking to join a reputable company where there will be huge future progression opportunities.
CAREER HISTORY
PARTS MANAGER- Start Date – Present
Employers name – Location
Responsible for coordinating with the workshops and Sales teams on all parts relate issues as well as selling parts directly to the public.
Duties;
- Being the central point of contact for all things regarding the Parts department.
- Managing the Parts telesales team to ensure that call handling targets are met.
- Supporting and advising the Parts Sales and Operations team to develop operational efficiency.
- Producing daily, weekly and monthly detailed reports for senior managers.
- Maintaining a high standard of internal Customer satisfaction.
- Keep the work area clean, tidy and where applicable Customer friendly.
- Developing Group parts policies.
- Selling additional products as appropriate to customers’ needs.
- Ensuring high levels of customer service is delivered, internal and external.
- Involved in the creation, preparation and completion of invoices.
- Taking ownership of customers’ issues and follow problems through to resolution.
- Processing of Spare Parts delivery, from receipt of order through picking and packing, and on to shipment.
JOB TITLE – Start Date – End Date
Employers name – Location
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- A good understanding of the UK parts business and its key players.
- Strategic thinker with a proven ability to influence cross-functional teams without formal authority.
- Excellent IT skills including MS Office applications and parts management systems.
- A good communicator both verbally and written.
- Developing strong relationships with new customers.
Personal
- Commitment to delivering customer service excellence.
- A good standard of verbal and numerical reasoning.
- A keen eye for detail.
AREAS OF EXPERTISE
Setting terms
Dealer agreements
Seasonal promotions
Sales revenue
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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