In you Passenger Service Agent CV show recruiters, you can help travellers with check-in, boarding passes, baggage, and flight information.
Passenger Service Agents are central to making sure passengers and their luggage are checked in correctly and board their flights at the right time. This is something they do through processing passengers through boarding gate using computerised systems and the public address system. It’s therefor vital that you write a CV that highlights your ability to do this whilst ensuring the safety and comfort of passengers during transit.
Your CV is a great chance to show you can be a welcoming face at check in. Read on to find out how to write a job application that demonstrates to recruiters how you can look after passengers from the moment they arrive at the airport until they board their flight.
By: Iejaz Uddin – Updated 29 December 2025
Passenger Service Agent CV example
Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine can play a crucial role in ensuring a smooth and enjoyable experience for our customers at an airport. She has the ability to multitask and work efficiently in a busy airport setting and ensure the punctual embarking and disembarking activities for departing and arriving aircraft. Has the ability to prioritise in a fast-paced environment and manage workload to deliver to tight deadlines.
In her current role she is part of a part of a global gateway that helps to make each and every journey original and unique. At work she know everything about the role, from using the point of sale systems to sell tickets to taking payments for overweight bags. With colleagues she has a reputation for supporting colleagues and customers during disruption and delays.
On a personal level she is an enthusiastic and flexible individual who is calm under pressure and who possesses good communication and people skills.
Right now she would like to join a company that will offer her an exciting and fast-paced life when she’ll work in some of the world’s most important travel hubs.
CAREER HISTORY
PASSENGER SERVICE ASSITANT – Start Date – Present
Employers name – Location
Responsible for assisting airline passengers before they board and after they land.
Duties;
- Greeting passengers and checking their tickets and passports against the passenger list using a computerised system.
- Assisting passengers as needed with check-in processes.
- Answering questions about flights, gates, delays, and policies.
- Ensuring flights depart on time by completing all my duties in the allotted time.
- Providing support to passengers with mobility challenges or other special requirements.
- Making sure that all safety protocols are followed at all times.
- Carrying out administrative tasks such as writing up flight paperwork, entering data, and managing lounge bookings .
- Providing assistance with the passenger luggage.
- Ensuring that wheelchairs and buggies are always clean and tidy.
- Scanning boarding passes and managing boarding flow.
- Reporting any safety concerns or incidents promptly to the relevant authorities.
- Addressing complaints about cancellations, delays, or lost baggage, offering solutions and reassurance.
- Helping passengers with self-serve or assisted check in procedures.
- Assisting with requests for wheelchairs or special assistance.
- Liaising with other ground operations team members.
- Following all safety and security procedures no matter how small.
- Making alternative arrangements as required for passengers who have missed their flights.
- Reuniting passengers with lost or mishandled baggage.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Communicating clearly and professionally at all times no matter how hectic it gets.
- Understanding of all relevant safety protocols and procedures.
- Adept with problem-solving and critical thinking.
- Polite when giving flight information and directing passengers to departure gates.
- Can work shifts, including nights, weekends and holiday periods.
Personal
- Not shy an able to make announcements on the public address system.
- Good stamina and physically fit and able to walk, lift and remain standing for long periods of time.
- Being professional, polite and courteous at all times.
- Punctual, never late and always on time.
AREAS OF EXPERTISE
Check-in
Issuing boarding passes
Verifying travel documents
Customer service
Supporting passengers
Health & safety
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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