Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine sets herself apart from others by her level of service and attention to detail, both of which are second to none. In addition to this she is an expert at creating a workplace atmosphere that can only be described as a home-from-home for staff members. Possessing proven decision making abilities, superb leadership skills and an ability to lead a large team of individual’s means that she is guaranteed to make an immediate impression on any high pressure role. Right now she is looking for a demanding but rewarding role with a market leading company that is operated by industry professionals.

CAREER HISTORY

Reservations Manager – Start Date – Present
Employers name – Location
Responsible for maximising revenue through the effective management of staff and maintaining the highest standards of professionalism within the department.

Duties;

  • Handling guest complaints or problems pertaining to present or future reservations.
  • Making sure that any audit required paperwork is fully recorded, signed for and available for inspection.
  • Enforcing staff shift controls and procedures.
  • Reporting directly to the Regional General Manager.
  • Ensuring that all employees within the reservations department are aware of their responsibilities.
  • Managing poor staff performance or conduct within the reservations department through the use of the formal disciplinary procedure in conjunction with the Human Resources Manager.
  • Keeping the work area clean and tidy.
  • Managing the day to day operations of the reservations department.
  • Co-ordinating the reservations departments objectives constructively with the finance manager and the general manager.
  • Motivating the reservations team to deliver a strong sales performance, without compromising on customer service.
  • Effectively administering staff rotas, timesheets and holidays.
  • Demonstrating a pro-active approach to delivering company operational standards and actively challenging any deviations from it.
  • Ensuring sales and revenue targets are met through the development and monitoring of the sales teams.
  • Keeping the sales team motivated through regular reviews with employees, in turn delivering a high standard of customer service.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

  • Fully aware of room sales, market segments, average room rates, occupancy and yield management strategies.
  • Experience of working in four and five star hotels.
  • Excellent interpersonal and communication skills by oral and written application.
  • Training and developing others to be the best they can be.
  • Pro-active in getting things done and exceeding expectations of both guests and colleagues where possible.
  • Highly developed organisational skills.
  • Able to interpret and analyse marketing information.

Personal

  • Courage to challenge poor behaviours/attitudes that do not deliver service excellence.
  • Enjoy the energy and buzz of being in a busy environment.
  • Strong aptitude for coaching and developing others to help them achieve their potential.

AREAS OF EXPERTISE

Staff rota
Reservation bookings
booking organisation
Booking software
Microsoft excel

ACADEMIC QUALIFICATIONS

University name  –  Degree details               Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

REFERENCES

Available on request.


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