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Service Delivery Manager resume template
Karen Brown
Address
T: 0123 456 789
E: info@dayjob.com
PERSONAL SUMMARY
A determined, driven and enthusiastic Service Delivery Manager who has a long track record of delivering the business and technology solutions that client’s want. Karen’s number one goal is client satisfaction. She has vast experience of managing expectations and providing excellent customer service. She will always take ownership of any problems that arise, and works hard to implement the policies and procedures laid down by the company directors. Her greatest strength is her ability to continually raise the bar in anything she does. Right now she is looking for a suitable position with a company that is looking to recruit talented people who deliver results.
CAREER HISTORY
SERVICE DELIVERY MANAGER – January 2010 – present
Employers name – Coventry
Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients. Also in charge of ensuring that the delivery of advanced technologies and solutions is done with a professional, honest and personalised service approach.
Duties;
- Managing resources to meet daily delivery schedules.
- Effectively managing multiple orders to ensure that they are delivered on time, within budget and to the Clients satisfaction.
- Providing guidance to subordinates on company goals and policy.
- Looking after post sale client relationships.
- Monitoring staff to ensure the prompt resolution to all client queries.
- Managing staff induction, training, and performance reviews.
- Building strong, lasting client relationships with clients.
- Delegating tasks and responsibilities to appropriate personnel.
- Spotting new client business opportunities.
- Delegating responsibility and ownership of tasks to staff.
- Building up a working knowledge of clients operating environment.
- Conducting key client facing meetings.
- Resolving conflicts within the project team.
- Communicating complex technical concepts to clients.
- Writing up service delivery reports.
- Ensuring that projects are completed on time.
ASSISTANT SERVICE DELIVERY MANAGER – May 2008 – January 2010
Employers name – Birmingham
CASHIER – July 2007 – May 2008
Employers name – Birmingham
KEY SKILLS AND COMPETENCIES
Service Delivery
- Meeting service goals with available resources.
- Knowledge of Service Management practice in the IT industry.
- Experience of international service provision.
- Using fact-based analyses to identify problems.
- Formulating effective strategies to increase performance.
Personal
- Making timely, correct decisions that are based on facts.
- Having a ‘can do’ attitude and a willingness to work hard to achieve company goals.
- An ability to learn from failures and mistakes.
AREAS OF EXPERTISE
Service Delivery Management
Process Improvement
Project Management
ACADEMIC QUALIFICATIONS
Central Birmingham University – Logistics Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)
REFERENCES
Available on request.
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