Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
A proven Spa Manager who is committed to providing exceptional hospitality, luxurious amenities, and unforgettable experiences to her guests. Maxine will create a happy working atmosphere for the benefit of both staff and clients. She does this by monitoring, motivating, and encouraging her team to reach their own professional and personal targets. You can rely on her to lead and coaching your staff to maximise revenue opportunities, control costs and operate effectively within budgets when meeting business KPIs.
For the last 2 years she has worked for ……… where she has established an exclusive membership base, built strong guest relations, and managed an effective retention programme whilst driving up brand standards. As part of her duties, she has developed all aspects of the health club business and provided a clear vision on its direction. She has been commended by senior managers for ensuring excellent customer service by addressing member inquiries and quickly resolving any issues or concerns.
Through her career she has consistently delivered first-class patient-centred, safe and effective care, in setting such as a hospitals, community clinics and people’s homes. Now has in-depth knowledge of spa operations, treatments, and products.
On a personal level her attitude and approach is always fresh, no matter how many times an issue has been presented to her.
At this stage of her career, she is looking for a suitable role where she will be offered a competitive salary commensurate with experience, including bonus and commission.
CAREER HISTORY
SPA MANAGER – Start Date – Present
Employers name – Location
Responsible for profitable running all areas of the spa, including the gym, reception, pools, and thermal experiences.
Duties;
- Supervising and providing guidance to spa staff, such as trainers, receptionists, and maintenance personnel.
- Creating a clean and safe environment for all members and staff.
- Actively marketing the salon to both maintain and increase client numbers.
- Giving a service that makes clients leave feeling on top of the world and enthusiastic to book again.
- Advising guests on the proper use of swimming pools, massage rooms and various treatment rooms.
- Inspecting rooms and carrying out audits every day to ensure high standards.
- Seeking direct feedback from guests and reporting feedback to managers.
- Manages the spas day to day staffing requirements to ensure adequate staffing at all times.
- Ensuring clear and regular communication with the Head Office team.
- Establishing good relationships with suppliers and vendors to negotiate favourable contracts for spa products.
- Overseeing marketing and customer relationship management initiatives.
- Keeping abreast of trends in the spa and wellness industry, including new treatments, products, and customer preferences.
- Maintaining guest confidentiality and security at all times.
- Managing a diverse set of employees from different cultural and social backgrounds.
- Making sure that belongings are safely stored and delivered to them in a timely manner.
- Negotiating with vendors when ordering supplies and equipment.
- Showing junior staff how to do things properly and professionally.
- Looking after financial aspects such as budgets, financial statements and handling payroll and supplier payments.
- Creating a weekly staff schedule.
- Implementing cost-effective strategies to maximize revenue and profitability.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Ability to communicate effectively with a diverse range of individuals.
- Have good levels of written and spoken English.
- A desire to learn and continually develop professionally.
- Understanding and managing emotions, both in oneself and in others.
- Dealing with multiple demands in a calm and professional manner and never appearing flustered.
- Computer literate with a basic knowledge of Word, Excel, and Email.
Personal
- Able to think outside the box and have ideas that no one else thinks about.
- Can spot when something needs doing and then doing it.
- Confidently holding a conversation in English.
AREAS OF EXPERTISE
Upsell treatments
Stock management
Administration
Conflict resolution
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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