Maxine Corry
Address
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine has a genuine passion for travel and a track record of creating memories for holidaymakers by helping them to explore must-visit destinations. She has extensive experience in hospitality, tourism, travel and customer service, as well as knowledge of how to manage the budgets, expenses, and financial aspects of tours. You can also rely on her to provide holidaymakers with practical support throughout their trip.
A true professional who will use all of her insights, knowledge, and commercial awareness to create tailormade itineraries that precisely fit the needs of her clients. Has the communication skills needed to engagingly point out and explain tourist attractions during a trip. Is also good at building and maintain strong relationships with travel providers and suppliers.
In her current role she is at the heart of the customer proposition working long hours including early mornings, evenings, and weekends. As part of her duties, she makes sure that all travel arrangements run according to plan and that accommodation, meals and services are satisfactory. Also, assists in business development efforts, identifying areas for growth and improvement. With colleagues she has a reputation for coaching, advising, motivating, recruiting and training tour staff.
During her career she has gained a good all round understanding of the sales and commercial aspects of tour operating. Furthermore, she is now an expert at helping holidaymakers select and organise their ideal holiday on a limited budget.
Right now, she would like to join a company where she will have the chance to work on exciting travel and incentive projects for the world’s biggest brands.
CAREER HISTORY
TOUR MANAGER – Start Date – Present
Employers name – Location
Responsible for ensuring that the travel arrangements for holiday makers run smoothly and are as enjoyable as possible from beginning to end.
Duties;
- Acting as a tour guide during holidays.
- Accompanying groups travelling by coach, by car, boat, train or plane.
- Visiting destinations to secure the best rates and availability for customers.
- Assist travellers with passport and immigration issues.
- Answering questions and giving advice on local language and currency.
- Remaining highly accessible to holidaymakers at all times.
- Converting walk-in, web-driven, email and phone enquiries into holiday bookings.
- Scanning the market for travel, consumer and competitor deals and trends.
- Giving interesting and engaging commentary about a specific location, local history, places of cultural significance or facts about a particular building.
- Adhering to and updating Health and safety policies as well as training for staff.
- Booking accommodation, event tickets and dining locations before the tour.
- Ensuring all bookings and reservations are processed accurately.
- Motivating and training the tour team to achieve the required standards.
- Managing relationships with trip Leaders and vendors.
- Explaining travel arrangements to holiday makers.
- Up selling relevant add-ons, like, insurance, excursions and currency etc to tour packages.
- Welcoming groups of holidaymakers at their starting point.
- Delivering the on-board drinks service to clients whilst travelling.
- Helping customer with hotel check-in and settling them into their accommodation.
- Looking after their high profile clients whilst they are on holiday.
- Dealing with emergencies like loss of passports or money, illness or difficulties with accommodation.
- Providing a top-tier, discreet service and addressing all clients travel needs and preferences.
- Aligning travel logistics with client schedules and commitments.
- Checking holidaymakers tickets and other relevant documents.
- Managing budgets, timelines, and resources to ensure the seamless delivery of each project.
- Recruiting, training and integrating new members into the tour management team.
- Maintaining customer contact from initial enquiry to holiday completion and beyond.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Preparing holiday promotional materials and displays.
- Excellent understanding of the entire tour management process in a high value, customer-led environment.
- Superb verbal and written communication skills.
- Confident and mature approach to dealing with people who may be difficult.
- Develop tools that help measure staff performance.
- Ability to work independently and as part of a team.
- Willing to work weekends and holidays as needed.
Personal
- Excellent eye for detail, with strong organisational, time management & interpersonal skills.
- A quick learner who can pick up new ways of working very quickly.
- Ability to accept criticism and change actions accordingly.
AREAS OF EXPERTISE
Tour operating
Marketing holidays
Luxury holidays
Event planning
Business travel
Long haul
Cruise management
Crisis management
Travel plans
Personnel management
Budgeting
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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