Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com


PERSONAL SUMMARY

Maxine can create an immediate positive first impression with guests, visitors and residents. She can quickly identify an individual’s needs and consistently meet their expectations. As a true professional she enjoys making a real difference to every person who walks through her doors. Is commercially astute and motivated to achieve a healthy margin. In her current role she has an excellent track record of building, managing and maintaining relationships with the clients in a high-level setting. Through her career she has previous experience of working within a five-star hotel environment delivering a best-in-class Concierge service to guests. At work she always wears the correct uniform and maintains a high standard of appearance, personal hygiene, behaviour, and discipline. With colleagues she has a reputation for being an on-site champion of health & safety. On a personal level is able to gain the confidence and trust of others through honesty, integrity and authenticity. Right now, would like to join a company where she will receive a competitive salary and also enjoy a generous benefits package.

 

CAREER HISTORY

CONCIERGE – Start Date – Present
Employers name – Location
Responsible for the day-to-day maintenance of the buildings and communal areas.

Duties;

  • Meeting, greeting and assisting residents in a professional and friendly manner.
  • Ensuring the refuse areas are checked on a daily basis and kept clean and clear.
  • Acting as the first point of contact for residents.
  • Effectively dealing with all partner, business and resident requests and enquiries.
  • Liaising with contractors regarding maintenance and major works.
  • Reporting incidents as well as Health & Safety, security, and cleaning issues to senior managers.
  • Screening all visitors and contractors to ensure they have permission to be in the building.
  • Managing onsite staff such as cleaners and maintenance crews.
  • Entering visitor details into the visitor log.
  • Carrying out basic cleaning duties.
  • Making sure that contractor presence is managed so that there is minimal disruption to residents.
  • Overseeing the safe keeping of the building’s keys.
  • Being aware of residents’ wellbeing whilst on duty and reporting any concerns to the duty Residence Manager.
  • Conducting regular site inspections and security patrols of site and report any issues that arise.
  • Issuing keys to residents whilst recording at all times the signing in and out of the keys.
  • Participating in the recruitment, development, coaching of the Concierge Team.
  • Receiving deliveries and signing for packages when required.
  • Supervising the training and development of deputy concierges, baggage porters and doormen.
  • Making travel and restaurant reservations for guests.
  • Perform basic administrative, secretarial and reception duties.
  • Immediately reporting all potentially suspicious packages, unattended valuables and suspicious vehicles seen during patrols.
  • Evaluating junior staff performance including their presentation and communication skills.
  • Allowing tradespeople access to the building for repairs and maintenance.
  • Quickly responding to any resident complaints or concerns.

JOB TITLE – Start Date – End Date
Employers name – Location

JOB TITLE – Start Date – End Date
Employers name – Location


KEY SKILLS AND COMPETENCIES

Professional

  • Developing productive relationships with senior management.
  • Ability to learn new technologies quickly and proactively.
  • Highly organized and routine driven.
  • Prepared to work shifts, including earlies and nights.
  • Aptitude in resolving issues with a customer-focused orientation.

Personal

  • Enthusiastic and willing to embrace change and adapt to constantly changing priorities.
  • Willing to work irregular shifts and weekends.

 

AREAS OF EXPERTISE

Service delivery
Ground maintenance
Health & safety
Property management
Bin rotation
Customer service
Time management

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details              Study Dates
College name      –  Qualifications                Study Dates
School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 

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