Concierge CV template 2, head, overnight, luxury, corporate, property, example

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

A smart and trustworthy Concierge who is willing to go the extra mile to exceed her residents’ expectations. Maxine is a superb guest experience ambassador who cares deeply about delivering the very best standards in hospitality service. She can not only manage the facilities of a building but also mentor junior members of the concierge team. Aside from her technical competencies she is always of a tidy personal appearance, wearing a clean uniform and identification badge. Can operate well under pressure in a fast paced environment. At the moment she works for ………. where she is recognised as the natural and trusted go to person that staff head for when they come across a problem. During her long career she has gained experience of administration, cash handling and working with membership, booking and Direct Debit systems. Currently looking to join a company that supports, develops and challenges all of its people to become the best that they can be.

CAREER HISTORY

CONCIERGE – Start Date – Present
Employers name – Location
Responsible for being the first point of contact for residents needing the convenience and friendliness of a concierge service.

Duties;

Ensuring a first-class experience to all visitors to the building.
Maintaining a clean and tidy appearance of the Concierge reception area at all times.
Actively seeking opportunities to improve onsite service experience.
Delivering an extraordinary experience for all residents.
Conducting any security or identity checks in a professional manner.
Arranging airport pick-ups and other transportation requests.
Reporting any suspicious or unusual behaviour to the security team.
Attending evening meetings and working occasional weekends.
Acting as the out of hours keyholder for the building and open to being contacted at night.
Patrolling internal and external communal areas on a regular basis.
Dealing with lost property and locating missing items.
Helping the Building Manager with any other reasonable duties as requested.
Guiding visitors to their designated areas.
Monitoring contractors and building works that may be taking place and ensuring that all Health and Safety measures are being always adhered.
Answering emails and any other mediums of correspondence politely and professionally.
Keeping a detailed audit trial of all actions taken in the building.
Making sure that the bin storage areas are kept clean and tidy at all times.
Regularly monitor the buildings CCTV systems for any unusual activity.
Organising transportation, trips and excursions for residents.
Managing resident, customer and guest requests for housekeeping and maintenance.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Knowledge of local business and venues.
Conversant with the buildings fire alarm activation procedures.
Thorough knowledge of customer service techniques.
Excellent communication skills, both verbal and written.
Ability to resolve issues with minimal consultation.

Personal

Able to work on your own and under pressure.
Having an ‘always on duty mentality’ towards work.

AREAS OF EXPERTISE

Client liaison
Hotel management
Customer facing
Reception
Greeting guests
Managing guest

ACADEMIC QUALIFICATIONS

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

REFERENCES

Available on request.

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