Concierge CV template 3, senior, casual, out of hours, reception, night, vacancy, how to write

Maxine Corry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

Maxine has a proven track record in delivering an outstanding 5-star service as a concierge within both high end hotels and residential environments. She can provide exceptional levels of care that will always meet the needs and expectations of those she looks after. Can be the customer’s first port of call by answering the phone, dealing with transactions and handling any queries they may have. Has a pragmatic and commercial approach to risk management and problem solving. Highly flexible and able to adapt in an ever-changing environment. In her current role she handles customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team. At work undertakes daily general cleaning duties of communal areas, external grounds, reception areas and offices at designated times. Right now, is keen to join an organisation that will offer her generous annual leave that increases with her length of service.

CAREER HISTORY

CONCIERGE – Start Date – Present
Employers name – Location
Responsible for looking after a set of commercial and residential building spread out over a large estate.

Duties;

Spending time with residents to get to know them better and listen to their concerns.
Conducting a detailed handover at the end of each shift to always ensure continuity of service.
Managing parking permits to car park users.
Ensuring that buildings are compliant with relevant Health and Safety standards and that appropriate records are up to date.
Establishing goof working relationships with colleagues.
Giving a clear and concise handover at the end of the shift, highlighting any events that may have occurred.
Keeping track of regular visitors and creating a tailored experience for them based on their personal needs.
Performing various tasks such as booking accommodation, taking messages, and arranging transportation.
Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings.
Assisting residents with luggage and shopping to and from their apartment.
Directing visitors to the appropriate individual or department.
Answering inquiries by telephone, e-mail, and personal callers at the desk.
Entering all events and relevant information in the diary.
Being the first point of reference for guests who need assistance or information.
Acting as brand ambassador for customer service for the wider company.
Helping residents park their cars.
Making sure that communal bins can be safely accessed by all residents.
Providing guests with information and recommendations on local features, attractions, shopping and restaurants.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Relating well to diverse people from various backgrounds.
Considerable experience gained in luxury locations.
Ability to sift and analyse information to solve problems.
Experience of customer facing facilities management roles.
Can maintain confidentiality and handle situations with sensitivity and tact.

Personal

Can develop relationships with people from all social backgrounds.
Willing to be called out late at night.

AREAS OF EXPERTISE

Customer complaints
Estate management
Hotel services
Restaurant
CCTV monitoring

ACADEMIC QUALIFICATIONS

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates

REFERENCES

Available on request.

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