23 June 2017
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Customer service resume 1

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com  

PERSONAL SUMMARY

A presentable, articulate and energetic Customer Service professional who loves getting things right for her customers and making them happy. Maxine has a long history of offering the highest level of service to clients both face to face, online and over the telephone. She has experience of providing a friendly and efficient service within a fast paced and challenging environment. Her key strengths lie in being tactful and diplomatic when dealing with difficult situations, and in being a strong point of contact with customers. Right now she is looking for a suitable position with a company that offers performance-driven individuals a place where they can build a successful career. 
 

CAREER HISTORY

CUSTOMER SERVICE ADVISOR – January 2010 - present
Employers name - Coventry
Responsible for persuading customers to shop if they had not planned to, and encouraging them to spend more than they intended to.  

Duties;

  • Answering customer questions regarding products.
  • Asking customers questions in order to build a better understanding of their needs. 
  • Preparing sales areas. 
  • Checking the shop floor for out-of-date and damaged products. 
  • Encouraging customers to buy products and services. 
  • Organising the shipping of goods to customers. 
  • Listening out for and identifying opportunities to cross sell additional products and services. 
  • Logging information onto computer systems. 
  • Meeting and greeting customers in a friendly and timely manner.
  • Engaging in conversation with customers.
  • Preparing invoices at the time of service and processing payment.
  • Carrying out customer service assessments to identify and prioritise needs.
  • Maintaining a thorough understanding of all company products and processes. 
  • Answering incoming showroom calls.
  • Confirming orders placed by customers via the phone, post and internet. 


TRAINEE CUSTOMER SERVICE – May 2008 - January 2010
Employers name - Birmingham

CASHIER – July 2007 - May 2008
Employers name - Birmingham


KEY SKILLS AND COMPETENCIES

Customer Service 

  • Can tactfully manage difficult or emotional customers. 
  • Listening patiently to and empathising with customers. 
  • Always conveying a genuine desire to help and support customers.
  • Managing multiple customers simultaneously.
  • Confident when dealing with people face to face. 
  • Identifying opportunities for improvement of customer service. 
  • Handling conflicting priorities.
  • Maintaining customer database files.

Personal

  • Able to deal with frequent changes in the work environment. 
  • Coping well with setbacks when targets aren’t met.
  • Willing to work additional hours if required. 
  • Available for weekends and evening work.
  • An ability to organise and present information for a varied audience. 
  • Flexible with regards to working location. 


AREAS OF EXPERTISE
Greeting customers 
Face to face interaction 
Customer satisfaction 


ACADEMIC QUALIFICATIONS 

Central Birmingham University – Business Administration Degree 2003 - 2007
Aston College - HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)


REFERENCES 

Available on request.
 



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