12 December 2018
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Debt Collector resume 1

Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com


PERSONAL SUMMARY

A dependable and accountable Debt Collector who is able to work on a large case load of outstanding debts. Maxine can interact with borrowers in the negotiation of defaulted or delinquent debts whilst at the same time adhering to all collection industry regulations. She is very good at managing her time effectively and negotiating mutually beneficial arrangements with customers. As a true professional she always uses sound judgment in the execution of her duties. When talking to debtors she is polite as well as courteous and goes out of her way to build a rapport with them to resolve any potential conflict. Right now she is looking for a suitable position with a reputable company that rewards hard working people who get results.


CAREER HISTORY

Debt Collector - Start Date - Present
Employers name - Location
Responsible for negotiating with and setting up payment plans for individuals who have outstanding bills.

Duties;

  • Answering questions about the debt repayment process.
  • Providing clients with guidance in resolving their outstanding debt.
  • Monitoring the amount paid off by debtors and making sure it’s to an agreed level.
  • Answering incoming calls to the office.
  • Maintaining concise notes for each call to a customer.
  • Informing customers about the status of their accounts.
  • Terminating customer accounts.
  • Updating customer accounts with notes.
  • Notifying debtors of any contractual or administrative changes to their accounts.
  • Making arrangements if the consumer cannot pay their balance in full.
  • Sending out reminder notices and account statements.


JOB TITLE - Start Date - End Date
Employers name - Location

JOB TITLE - Start Date - End Date
Employers name - Location


KEY SKILLS AND COMPETENCIES

Debt Collection  

  • Revenue cycle management.  
  • Ability to sit for extended periods of time and focus on complex issues.
  • Being confidential with private and sensitive information.
  • Supporting any legal action taken to recover debts.
  • Knowledge of bankruptcy laws.
  • Coming up with suggestions for payment plans.
  • Good at overcoming objections.
  • Able to talk and type at the same time.
  • Negotiating and escalating skills.
  • Deciding on a course of action.


Personal

  • A good listener.
  • Being sympathetic to a person’s financial position.
  • Committed to meeting any weekly, monthly or quarterly goals.
  • Knowledge of online collection interfaces.


AREAS OF EXPERTISE

Debt collection
Skip tracing
Data entry
Debtor obligations


ACADEMIC QUALIFICATIONS

University name   -  Degree details              Study Dates
College name      -  Qualifications                Study Dates
School name       -  Subjects / Grades          Study Dates


REFERENCES

Available on request.
 



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