Christine Graham
Hiring Manager
Dayjob Ltd
120 Vyse Street
B18 6NF

21st June 2014


Dear Ms Graham,

I enclose my CV for you to consider in relation to your recently advertised vacancy for a Customer Service position, which I saw on the website.

What makes me an ideal candidate for your position is my ability to ensure the timely and efficient resolution of customer requests. I have a successful track record of handling customer enquires, complaints and disputes in a face to face environment or via telephone, letter or email. In addition to this I am a great listener who can pick out key information from a conversation, and who has the ability to adapt to different types of calls.

I strive for excellence in everything that I do.

For the last four years I have been working for Johnsons Suppliers, where I have been processing client enquiries and chasing payments/invoices. My experiences has made me accustomed to dealing with calls that vary from simple queries to more complicated requests. I fully understand the importance of Customer Care, and you can rest assured that I will always work in line with the highest guidelines and do everything possible to minimise repeat customer problems or complaints.

As a sharp minded individual who is emotional maturity, I have the ability to quickly empathise and build rapport with callers.

I would like to join a company like yours that is known for their high calibre of staff, and finally would like to end by thanking you for taking the time to read my letter.

Yours sincerely,


Your name
Address 1
Address 2
Tel: 0044 121 638 0026



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