Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A presentable, articulate and energetic Customer Service professional who loves getting things right for her customers and making them happy. Maxine has a long history of offering the highest level of service to clients both face to face, online and over the telephone. She has experience of providing a friendly and efficient service within a fast paced and challenging environment. Her key strengths lie in being tactful and diplomatic when dealing with difficult situations, and in being a strong point of contact with customers. Right now she is looking for a suitable position with a company that offers performance-driven individuals a place where they can build a successful career.
CAREER HISTORY
CUSTOMER SERVICE ADVISOR – January 2010 – present
Employers name – Coventry
Responsible for persuading customers to shop if they had not planned to, and encouraging them to spend more than they intended to.
Duties;
- Answering customer questions regarding products.
- Asking customers questions in order to build a better understanding of their needs.
- Preparing sales areas.
- Checking the shop floor for out-of-date and damaged products.
- Encouraging customers to buy products and services.
- Organising the shipping of goods to customers.
- Listening out for and identifying opportunities to cross sell additional products and services.
- Logging information onto computer systems.
- Meeting and greeting customers in a friendly and timely manner.
- Engaging in conversation with customers.
- Preparing invoices at the time of service and processing payment.
- Carrying out customer service assessments to identify and prioritise needs.
- Maintaining a thorough understanding of all company products and processes.
- Answering incoming showroom calls.
- Confirming orders placed by customers via the phone, post and internet.
TRAINEE CUSTOMER SERVICE – May 2008 – January 2010
Employers name – Birmingham
CASHIER – July 2007 – May 2008
Employers name – Birmingham
KEY SKILLS AND COMPETENCIES
Customer Service
- Can tactfully manage difficult or emotional customers.
- Listening patiently to and empathising with customers.
- Always conveying a genuine desire to help and support customers.
- Managing multiple customers simultaneously.
- Confident when dealing with people face to face.
- Identifying opportunities for improvement of customer service.
- Handling conflicting priorities.
- Maintaining customer database files.
Personal
- Able to deal with frequent changes in the work environment.
- Coping well with setbacks when targets aren’t met.
- Willing to work additional hours if required.
- Available for weekends and evening work.
- An ability to organise and present information for a varied audience.
- Flexible with regards to working location.
AREAS OF EXPERTISE
Greeting customers
Face to face interaction
Customer satisfaction
ACADEMIC QUALIFICATIONS
Central Birmingham University – Business Administration Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)
REFERENCES
Available on request.
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