Maxine Curry
Dayjob Limited
The Big Peg
120 Vyse Street
Birmingham B18 6NF
T: 0044 121 638 0026


A highly motivated Customer Service Executive who is always smartly dressed and prepared to work hard. Maxine has experience of improving overall customer satisfaction in line with targets set by her employer. She is a high achiever with the knowledge and credibility needed to lead and inspire others. As a self-motivated individual with a desire to drive improvement, she is someone who can work on various customer service based projects to improve the quality of response provided to customers. On a personal level she has a professional, friendly telephone manner that quickly puts people at ease and makes them more receptive to suggestions. Right now she has a desire to be part of a winning team and is looking for a suitable position with a forward thinking and ambitious company.


CUSTOMER SERVICE ADVISOR – January 2010 – present
Employers name – Coventry
Responsible for providing ongoing support and high levels of customer service to a portfolio of existing clients.


  •     Explaining the features and benefits of products and services to customers.
  •     Developing key customer relationships.
  •     Listening intently to what a customer has to say, not talking over them and only replying once they have finished.
  •     Daily maintenance of customer accounts.
  •     Good keyboard skills, and familiar with Microsoft word and excel.
  •     Handling complaints in line with company guidelines.
  •     If necessary explaining to customers that they are going to be put on hold and then coming back to them regularly if this it goes on for to long.
  •     Identifying sales opportunities and then forwarding on a customers details to the relevant company department.
  •     At the end of a shift making sure the computer work station is turned off and all confidential paperwork stored or filed away.

TRAINEE – May 2008 – January 2010
Employers name – Birmingham

CASHIER – July 2007 – May 2008
Employers name – Birmingham


Customer Service

  •     Always delivering customer service in line with ‘best practice’.
  •     Able to speak to lots of different customers during the course of a day and provide them all with a first rate service.
  •     Challenging and improving established work processes.
  •     Previous customer service experience within a B2B environment.


  •     Having a professional, clear, positive and upbeat voice.
  •     Highly disciplined, self-motivated and delivery focused.
  •     Excellent attendance and punctuality record.
  •     Maintaining a good level of personal presentation.
  •     Coming up with ideas for continuous improvement.


Putting people at ease
Giving impartial advice
Making recommendations
Customer service


Central Birmingham University – MBA Degree 2003 – 2007
Aston College – HND 2001 – 2003
Coventry School; O levels Maths (A) English (B) Geography (B) Physics (A)


Available on request.



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