Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com
PERSONAL SUMMARY
A natural problem solver with great attention to detail who is also able to keep on top of routine processes such as van stocking. Maxine is an expert at assessing hardware and software malfunctions by means of diagnostic tools and customer input. She is very good at updating and maintaining assigned machines as per manufacturer specifications. As a true professional she is able to follow safety procedures at all times and works carefully and with great attention to detail. Her current employer is satisfied with her track record of getting things done, improving customer satisfaction, maximizing customer retention and increases profitability. Right now, she is looking for role where she will be mobile, get to meet all types of people and have a high level of job satisfaction.
CAREER HISTORY
FIELD SERVICE ENGINEER – Start Date – Present
Employers name – Location
Responsible for ensuring that all work carried out is completed in a correct and safe manner and meets all HSE and company operating standards.
Duties;
- Positively contributing to Area, Regional and National call out targets.
- Completing an agreed number of jobs per day as set by Senior Managers.
- Providing fully written administrative reports on call outs and activities.
- Driving to customer locations using personal vehicle and arriving on time and in good order.
- Involved in the fault location, diagnosis and rectification of customers equipment.
- Reporting to the Senior Engineer on a daily basis.
- Utilizing the escalation process to resolve customer service complaints and delivery delays etc.
- Ensuring that all parts and materials are organised prior to work being carried out.
- Liaising with the company head office to ensure all travel arrangements and deliveries are organised in a timely fashion.
- Providing company managers with an estimated time of arrival time at the customer’s site.
- Identifying the parts required to carry out any repairs.
- Testing repaired machines to ensure that the unit is operating to expected performance levels.
- Keeping track of purchased equipment to ensure that it arrives on time.
- Ordering and managing repair parts cycle times.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Willing to participate in training to improve and further my skills.
- In possession of a current driving license.
- Communicating with customers in a professional manner.
- IT literate with the ability to use computer-based systems.
- Basic troubleshooting, installation, maintenance and repair on designated equipment.
- High level technical knowledge of all kitchen appliances i.e. cooking, refrigeration and laundry.
- Developing Service technical documentation.
- Providing customer phone and email support.
Personal
- Physically fit and able to lift and carry a toolbox that can weigh up to 50 lbs.
- Valid driver’s license and good driving record.
- Superb communication skills and able to quickly build a bond with people I have just met.
- Can remain focused for long periods of time, even in an environment with continuous interruptions.
AREAS OF EXPERTISE
Up-selling accessories
Time management
Fault diagnosis
Installation
Removing components
Documenting processes
Hardware support
Repair work
Installing upgrades
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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