Maxine Curry
Dayjob.com
The Big Peg
120 Vyse Street
Birmingham B18 6NF
England
T: 0044 121 638 0026
E: info@dayjob.com

PERSONAL SUMMARY

Maxine has a high first time fix and repair rate. She has extensive face-to-face Customer Service experience, great technical skills when it comes to repairs and a record of getting things done. For the last three years she has been employed by ……….., a company that has experienced rapid growth in recent years and is undergoing further expansion. In her role she works on-site to solve customer problems, offer excellent customer service and give high levels of support. Through her career she has gained experience of working from home, receiving instructions from head office, and travelling round to different locations. On a personal level she has superb communication skills and is able to assist clients over the phone, in the office and in person off-site Right now she is looking for a role which offers an excellent salary along with regular appraisal reviews to reward performance and training.

 

CAREER HISTORY

FIELD SERVICE ENGINEER – Start Date – Present
Employers name – Location
Responsible for carrying out planned service and maintenance work on equipment in the field.

Duties;

  • Explaining technical issues clearly to non-technical people.
  • Ensuring that all paperwork and administration procedures are completed in line with the company requirements.
  • Looking after a company car, mobile phone, laptop and tablet computer during the course of a working day.
  • Giving managers back in the control room details of the customer location, machine, contact name, nature of the problem and current work situation.
  • Bringing equipment up to the required standards.
  • Maintaining accurate time and mileage records in administrative paperwork.
  • Responding quickly and professionally to breakdowns.
  • Training people how to use newly installed equipment.
  • Updating customer service logs.
  • Ensuring satisfactory levels of van stock at all times.
  • Liaising with the Customer Care Team to resolve any customer complaints.
  • Provide high level technical support to external remote customers.

JOB TITLE – Start Date – End Date
Employers name – Location

 

KEY SKILLS AND COMPETENCIES

Professional

  • Bringing products back to tip-top condition.
  • Willing to work overtime to cover peak periods.
  • Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.
  • Finding faults using engineering drawings and test equipment.
  • Building positive relationships with customers.
  • Supervising junior engineering and technical staff.
  • Maintaining and servicing equipment that has already been installed.
  • Able to follow detailed plans and instructions.

Personal

  • Superb communication skills and able to drive loyalty and awareness in people.
  • Self-motivated, reliable, diligent and able to work unsupervised.
  • Ability to work in a fast-paced, self-directed, entrepreneurial environment.

 

AREAS OF EXPERTISE

Customer facing skills
Problem solver
Flexible attitude
Analytical thinking
Preventative maintenance
Field modifications
Repairing equipment

 

ACADEMIC QUALIFICATIONS

University name  –  Degree details               Study Dates

College name      –  Qualifications                Study Dates

School name       –  Subjects / Grades          Study Dates

 

REFERENCES

Available on request.

 

 

More Field Service Engineer CVs
Field Service Engineer CV 1 template
Field Service Engineer CV 2 template

 

Field Service Engineer cover letters
Field Service Engineer cover letter example
Field Service Engineer cover letter example 1
Field Service Engineer cover letter example 2
Field Service Engineer cover letter example 3

 

Field Service Engineer resume
Field Service Engineer resume

 

Engineering CVs
Engineering CV template

 

More examples
CV templates