Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
An IT Support Engineer who sets the benchmark for others to follow. Maxine can keep computer systems running smoothly and ensure users get the maximum benefit from them. She has a track record of meeting targets for response times to calls and completing requests. Possesses the deep technical knowledge needed to address network faults quickly and efficiently. Currently works for ……… where she delivers and installs equipment for user in accordance with Trust Standards and Service Levels. During her career has learnt how to liaise closely with customers, and Implementation Managers, and other internal departments to ensure that customer service expectations are achieved. With colleagues has a reputation for identifying KPI’s within a team to drive and measure performance in line with an agreed company strategy. A true professional who will work extra hours to meet deadlines, as required and where reasonable. On a personal is a quick learner who is not afraid to use her own initiative and is highly motivated to get a job done properly. At this moment in time would like to join a company that rewards the hard work everybody puts in.
CAREER HISTORY
IT SUPPORT ENGINEER – Start Date – Present
Employers name – Location
Responsible for working directly with clients, identifying, and resolving a variety of their technical issues, as well as providing them with an excellent customer service.
Duties;
- Responding quickly and professionally to technical support calls from other staff members or clients.
- Involved in the rollout of large-scale IT equipment replacement projects.
- Escalating issues within the team in a timely manner and logging calls with 3rd party companies.
- Working closely with a range of teams within the business to bring products to life.
- Ensuring all client’s technical information is documented and kept up to date.
- Being on call at evenings and weekends to deal with emergency breakdowns.
- Following diagrams and written instructions to repair a fault or set up a system.
- Conducting electrical safety checks on computer equipment.
- Documenting technical knowledge in the form of notes and manuals.
- Providing on-call cover during evenings and weekends on a rotational basis.
- Contacting clients via phone to provide clear, written instructions and technical manuals.
- Blueprinting work processes and designing customer-centric solutions.
- Compiling daily job reports that are detailed, accurate and informative.
- Planning future improvements, suggesting IT solutions to business problems.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Delivering a high level of professional service on the phone and face-to-face.
- Properly escalating unresolved issues, where appropriate, to relevant internal teams.
- Ensuring that equipment is installed and ready for use by the end-user.
- Installing updates, known as patches, to software applications.
- Maintaining accurate inventories of hardware and software equipment.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Software support skills and problem solving expertise.
- Prepared to work away from home for short periods of time around the country.
- Good technical knowledge and understanding of the hosting landscape.
- Ability to handle large amounts of information in a quick manner.
- Extensive experience working with different operating systems including Windows and Mac OS.
- Knowledge of principles of network security and GDPR requirements.
Personal
- A keen interest in technology and computing.
AREAS OF EXPERTISE
Operating systems
Account setup
Network configuration
Software faults
Desktop support
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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