IT Support Engineer resume for 2024, information technology,

IT Support Engineer resume for 2024

Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com

PERSONAL SUMMARY

Maxine is an excellent logical and methodical problem solver, with a strong customer service ethic. She is able to identify opportunities that will drive increased service levels and profitability through high levels of customer delivery. Has the ability to analyse, investigate and resolve complex queries, issues and problems such as system errors, breaches of security and other user requirements. In her current role she prioritises calls effectively, keeping clients up to date with progress and initiates escalation procedures where required. With colleagues has a reputation for solving a wide variety of technical problems for many different types of issues. As part of her duties she explains problems and solutions clearly to non-technical users. On a personal level has the ability to empathise with customers through her good listening skills. Is physically fit and able to bend, kneel, lift, and carry equipment. A true professional who has a flexible, well organised and ‘can-do’ approach to the varied and demanding workload of this role. Right now, looking for a suitable role with a reputable company where she can make a real impact and have her voice heard.

CAREER HISTORY

IT SUPPORT ENGINEER – Start Date – Present
Employers name – Location
Responsible for providing responsive and effective hardware, software and network support to clients, colleagues and users.

Duties;

Taking ownership of customer issues reported and seeing problems through to a successful resolution.
Doing everything in accordance with departmental service level agreements.
Ensuring strict adherence to escalation procedures when dealing with complex system faults.
Providing regular, accurate and concise updates to the customer.
Diagnosing and resolving technical issues within SLAs.
Acting as the initial point of contact for all computer and system related concerns from clients or other employees.
Replacing a variety of parts as required.
Following up with clients to ensure their IT systems are fully functional after troubleshooting.
Installing and configuring computer hardware, software, networks and applications.
Carrying out software and hardware upgrades on site or remotely.
Testing out new technology and then writing up conclusions and recommendations.
Authoring high-quality technical and user documentation.
Offering solutions that meet the needs of the client.
Fully supporting both on-site and home-based staff.
Asking clients targeted questions to quickly understand the root of their problem.
Overseeing the security of all systems and installing antivirus protection.
Participating in team meetings and share knowledge with other team members.
Keeping accurate records of issues and faults along with solutions, for future reference and referral.
Maintaining an organised daily structure to ensure that assigned jobs are completed in an adequate time frame.
Assisting with the development and implementation of IT policies and procedures.
Building and deploying new client servers and complex platforms as required.
Setting up user accounts, permissions and passwords.
Troubleshooting and resolving a variety of technical issues.

JOB TITLE – Start Date – End Date
Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

Knowledge of supporting IP telephony solution and network fault finding.
Ability to prioritise workload, work under pressure and meet deadlines.
Good hardware knowledge, PC Builds and installations.
In depth knowledge of Microsoft domain infrastructure; Active Directory, Group Policy and DNS.
Have a long list of industry-specific certification in relevant computer languages.
Familiarity with remote desktop applications and help desk software.

Personal

Able to work alone or as part of a team.
sociable by nature and possess a good sense of humour.

AREAS OF EXPERTISE

Monitoring standards
Mobile networking
Wireless LAN
Partner management
System diagnostics
Troubleshooting
Network issues

ACADEMIC QUALIFICATIONS

University name – Degree details              Study Dates
College name      – Qualifications                Study Dates
School name       – Subjects / Grades         Study Dates