Maxine Corry
Address 1
Address 2
T: 0044 123 456 7890
E: info@dayjob.com
PERSONAL SUMMARY
Maxine is a great team player who likes a technical challenge and is passionate about being part of something special. She has a long track record of solving application problems, either over the phone or in person. Is a specialist in the installation, maintenance and support of data services and telecommunications equipment to large and small scale businesses. In her current role she keeps the IT Support Manager informed of any outstanding issues on a daily basis. As part of her duties she provides technical support to the IT systems and utilises the Helpdesk System to manage all tickets. She always ensures her work is completed to a successful resolution. With her managers she has a reputation for keeping accurate records of issues, along with solutions, to refer back to in future instances. A superb communicator who has experience of leading, building, coaching and developing a team ethos through direct people management. A true professional who works closely with other members of the team to get things done. Right now, looking for the next chapter of her career and wants to work for a company with an excellent culture and friendly environment.
CAREER HISTORY
IT SUPPORT ENGINEER – Start Date – Present
Employers name – Location
Responsible for monitoring and maintaining a company’s hardware and software systems.
Duties;
- In charge of the repair, replacement and installation of valuable IT Assets.
- Presenting in meetings to senior/board level teams.
- Setting up and configuring new laptops and desktops.
- Maintaining jovial but professional relationships with clients.
- Arranging file documentation pertaining to warranties and instructional guides for computer hardware.
- Repairing hardware malfunctions, software issues, and networking problems.
- Using remote desktop connections to provide immediate support.
- Delivering major IT and organisation wide change projects.
- Maintaining professional relationships with clients.
- Liaising with third-party software and service providers where required.
- Providing customers with onsite training on the basic operation of equipment and use.
- Keeping internal procedures relevant and up to date.
- Undertaking regular workshop training to keep skills up to date.
- Supervising the work of junior members of the IT team.
- Responding within agreed time limits to call-outs.
- Pre-programming and configuration of IT equipment.
- Talking to clients via either telephone or the ticket system within defined SLA’s.
- Maintaining accurate documentation of all work performed and issues resolved.
- Supporting the roll-out of new applications in a wide variety of locations.
- Managing backups of servers, in case of data loss.
JOB TITLE – Start Date – End Date
Employers name – Location
KEY SKILLS AND COMPETENCIES
Professional
- Have a good understanding of current Microsoft systems, computer hardware and basic networking.
- Proficient in administering and maintaining Windows & Linux.
- Excellent networking experience LAN/WAN/Firewalls & VLANs.
- Explaining technical problems in simple terms.
Personal
- Highly flexible and able to adapt to a wide range of circumstances.
AREAS OF EXPERTISE
Computer networks
Network maintenance
Fixing faults
ACADEMIC QUALIFICATIONS
University name – Degree details Study Dates
College name – Qualifications Study Dates
School name – Subjects / Grades Study Dates
REFERENCES
Available on request.
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